Patient Services Coordinator

Foot and Ankle Associates
Charlotte, NC

Job Description

Job Description

We are seeking a highly organized, friendly, and professional Patient Services Coordinator to join our medical team. As the first point of contact for patients, you will play a vital role in providing excellent customer service, managing patient schedules, and ensuring the smooth operations of our office. This position requires excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Greet and check in patients as they arrive at the office
  • Answer phone calls, schedule appointments, and manage patient inquiries
  • Verify and update patient information in the electronic medical record system
  • Collect patient demographics, insurance details, and patient financial responsibility
  • Verify insurance benefits including contact insurance companies for copays and deductibles
  • Calculate and collect patient copays and deductibles due including overdue balances
  • Assist patients with forms, medical records, and other documentation as needed
  • Coordinate with medical staff to ensure efficient patient flow
  • Handle patient complaints and concerns in a professional manner
  • Maintain a clean and welcoming reception area
  • Perform general office duties such as filing, faxing and mailing

Qualifications:

  • High school diploma or equivalent required
  • Previous experience in a medical office setting required
  • Basic knowledge of ICD-10 and CPT coding
  • Strong communication and interpersonal skills
  • Proficient with office software (EHR, Microsoft Office, etc)
  • Ability to maintain confidentiality and handle sensitive information
  • Strong attention to detail and organizational skills
  • Ability to work effectively both independently and as part of a team

Posted 2026-03-17

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