Convention Sales Manager

Job Description

Job Description

Hotel Name: Millennium Hotel Durham

Location: Onsite – Durham, NC

At Millennium Durham , we believe great hospitality is more than a service—it’s how we make people feel. Every interaction is an opportunity to create comfort, connection, and a lasting impression.

Located just minutes from Duke University and Duke University Hospital, Millennium Durham is a full-service hotel at the center of one of North Carolina’s most dynamic and fast-growing markets.

With over 300 guest rooms, expansive meeting and event space, and amenities designed for both business and leisure travelers, the hotel serves as a hub for corporate guests, university visitors, and group business.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Convention Sales Manager

As our Convention Sales Manager you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results."

Your Impact

If you love running events that feel effortless to guests (even when they’re not), this role is for you. The Convention Services Manager (CSM) is the main point of contact for group and event clients after the contract is signed, guiding planning through on-site execution. You’ll also support local sales with site tours and relationship-building to help grow meetings and social business.

What you’ll do

• Manage assigned groups/events from turnover to completion.
• Lead client planning calls and produce clear, accurate BEOs/event resumes .
• Coordinate with Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, and AV.
• Be on-site for key functions, handle changes fast, and keep service strong.
• Support site inspections and light local outreach to businesses, planners, and community partners.
• Track leads/follow-ups in the CRM and help identify rebook/upsell opportunities.

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

What we’re looking for

• 2+ years in hotel events, convention services, catering, banquets, or similar.
• Strong communication, organization, and attention to detail.
• Comfortable juggling multiple events and working flexible hours.
• Bonus: Delphi/FDC, Opera, and knowledge of the Durham/Triangle market.

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

At Millennium Hotels & Resorts , you’re not just taking a job—you’re joining a team passionate about hospitality, growth, and creating memorable experiences .

Whether you’re behind the scenes or on the front line, your work makes an impact. If you’re ready to learn, grow, and be part of something meaningful, we’d love to meet you.