Donor Operations Data Analyst

Job Description

Job Description

Description:

OUR MISSION | REMARKABLE IMPACT

Remarkable impact is the heart of Foundation For The Carolinas ’ mission, and the driving force behind our mission is the collective impact of thousands of nonprofits, families, companies, and organizations who partner with us to amplify the power of giving.

HOW YOU’LL ADVANCE OUR MISSION | POSITION OVERVIEW

The Donor Operations Analyst plays a critical role in ensuring the timely, efficient, accurate, and scalable processing of donor contributions and grantmaking activities. This position sits at the intersection of finance, development, and technology, with a strong emphasis on automation, process improvement, and data integrity.

The ideal candidate brings analytical rigor and systems thinking to streamline gift processing, enhance donor experience, and optimize workflows in a high-volume, complex nonprofit environment.

YOUR UNIQUE IMPACT | ROLES & RESPONSIBILITIES

Gift Processing & Donor Operations

• Oversee and directly support end-to-end gift intake and processing, including cash, checks, credit cards, ACH, wire, interfund transfers, stock, illiquid and in-kind donations, with responsibility for hands-on gift entry as needed
• Ensure accurate and timely recording of gifts in CRM and financial systems, identifying opportunities to streamline workflows and reduce manual effort
• Maintain compliance with donor intent, IRS regulations, and internal policies
• Reconcile donation data between development systems and the general ledger
• Provide backup support to Contributions Specialist and Senior Contribution Specialist to ensure timely and accurate gift entry

Grantmaking Operations

• Support the administration and continuous improvement of grantmaking processes, including application intake, review workflows, approvals, and disbursements with a focus on streamlining processes and reducing manual effort
• Track grant restrictions, reporting requirements, and payment schedules
• Ensure proper documentation and audit readiness for all grant transactions

Automation & Process Improvement

• Identify, design, and implement automation solutions to streamline gift, grant and fund administration workflows
• Leverage tools such as CRM automation, workflow software, RPA (robotic process automation), and integrations (APIs)
• Reduce manual entry, improve processing speed, and minimize errors
• Maintain and update process documentation

Data Management & Reporting

• Ongoing record maintenance for Raisers Edge NXT and Financial Edge NXT
• Maintain high standards of data integrity across CRM and grant systems
• Develop dashboards and reports to track KPIs (gift processing time, grant processing time, fund administration SLAs, donor trends)
• Partner with Finance, Donor Operations and Philanthropic Advancement teams to support reporting needs and insights

Cross-Functional Collaboration

• Work closely with Philanthropic Advancement, Finance, Legal, and IT teams to align processes and systems
• Support audits by providing documentation and transaction detail
• Assist in system implementations, upgrades, and integrations

WHAT YOU’LL NEED FOR SUCCESS | QUALIFICATIONS

Required

• Bachelor’s degree in Finance, Accounting, Data Analytics, Information Systems, or related field preferred
• 2–5+ years of experience in nonprofit operations, donor operations, finance, gift processing or grants management
• Experience with gift processing, donor databases (CRM), or grant management systems
• Strong analytical skills with advanced proficiency in Excel (or similar tools)
• Demonstrated experience improving processes or implementing automation
• Ability to work with donors, constituents and staff
• Ability to work with confidential and sensitive data

Preferred

• Experience with CRM software such as Blackbaud (RE NXT), Salesforce, Virtuous, Bloomerang, or similar
• Familiarity with fund accounting principles
• Experience with automation tools (e.g., Power Automate, Nintex Workflow Cloud, or similar)
• Understanding of IRS regulations related to charitable contributions and grants