Independent Living Residents Director

Executive Director – Independent Living Community

Position Summary

The Executive Director oversees the day-to-day operations, financial performance, and occupancy of an independent living community. This role provides leadership across all departments, ensures high-quality resident services, and maintains compliance with all regulatory requirements. The Executive Director works closely with the CEO and Board, proactively communicating any operational, financial, or reputational risks to the community.

Key Responsibilities

Operations & Financial Leadership

• Lead daily community operations, occupancy, and resident satisfaction

• Manage budgets, financial reporting, accounts receivable, and revenue optimization

• Monitor occupancy levels and implement strategies to meet or exceed budget goals

• Ensure readiness for regulatory inspections and maintain compliance with all local, state, and federal requirements

• Provide regular financial and operational updates to executive leadership

Team Leadership & Development

• Recruit, develop, evaluate, and supervise department heads and staff

• Foster a collaborative, engaged team culture through regular communication and leadership presence

• Oversee performance management, evaluations, and disciplinary processes

• Ensure staff are well-informed and aligned to support residents and families

Resident Experience & Community Management

• Ensure high-quality services, amenities, and overall community presentation

• Address resident and family concerns in a timely and professional manner

• Oversee move-in coordination and hospitality experience

• Maintain market and competitor awareness to support occupancy and pricing strategies

Sales, Marketing & Occupancy

• Partner with Sales & Marketing leadership to drive lead generation and close sales

• Represent the community publicly and within the local market

• Support sales initiatives during pre-opening and ongoing operations

• Maintain strong first impressions and consistent community standards

Compliance & Safety

• Ensure compliance with OSHA, safety standards, and emergency procedures

• Investigate and address on-site incidents or injuries

• Maintain a safe, compliant, and well-documented operating environment

Additional Responsibilities

• Perform other duties as assigned by executive leadership