Statewide Consumer Education & Referral Specialist

Summary

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Summary

• To research best practices about child care resource and referral consumer education and referral (CER) services, including counseling, referrals and awareness of services.
• To develop and lead implementation of high quality standards, protocols, procedures and practices in CER services for North Carolina.

Duties

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performance requirements include timely and appropriate communications within and external to the organization, compliance with policies of CCRI, maintenance of confidentiality, and advocating for children and families in support of the agency mission and goals.

Minimum Qualifications
· Master’s Degree in Early Childhood Education, Child Development, Human Service Field or equivalent preferred
· At least 10 years’ experience in the early care and education field including specific experience within the child care resource and referral system.
· Proficiency in the use and applications of WorkLife Systems.
· Experience in providing technical assistance and training to adults.
· Excellent oral and written communication skills required.
· Highly developed quantitative ability required.
· Highly developed analytical thinking and problem solving required.
· Valid driver’s license, Auto Liability Coverage and Transportation.

Physical Demands
This is a partially sedentary role; however, some physical requirements during travel and events is required. This would require the ability to lift up to 25lbs unassisted, bend and stand for long periods of time as necessary.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Knowledge, Skills and Abilities
· Knowledge of and experience in delivering high quality consumer education and referral services, preferably in North Carolina.
· Demonstrated competence and experience with computers and database systems, including a standard array of computer applications and systems, such as Excel, Word, PowerPoint, email and internet.
· Proficiency in understanding, manipulating and analysis of data.
· . Skilled in strategizing and leading cross-functional teams to deliver sustained results and affect change
· Critical, systemic thinker
· Ability to establish good and culturally sensitive rapport with colleagues and the public
· Ability and experience in writing reports, grant proposals and other documents published for wide dissemination.

Requirements

Essential Functions
All positions operating on a hybrid schedule require a minimum of three (3) days per week of onsite presence at CCRI. Consistent adherence to the schedule is an essential function of each role, as it facilitates the efficient execution of key job duties and team collaboration.

1. Provide technical assistance, training and support to NC CCR&R agencies in their efforts to provide high quality CER services, including support to NC CCR&R Lead Agencies in their efforts to guide CER services in their region.
2. Gather materials on national research about “best practices” in CER services, including counseling, referrals and awareness of services.
3. Work collaboratively with the NC CCR&R Council, Lead Agencies, and the NC Division of Child Development to develop/refine core standards of excellence in the delivery of CER services.
4. Implement procedures to assess and ensure the consistency of quality services delivered statewide.
5. Facilitate the creation, production, and dissemination of data-driven measurable performance standards for CER services.
6. Create and provide training and technical assistance services specifically designed to help NC CCR&R Lead Agencies guide their regions to meet these performance standards.

7. Develop and maintain reporting documents and instructions for completing required reports.

8. Complete statewide and other data reports as needed.

9. Serve as the statewide database administrator for WorkLife Systems Child Care Resource and Referral Internet Application in NC.Serve on appropriate committees as designated by the NC CCR&R Council.
10. Meet regularly with the NC CCR&R Council and other NC CCR&R system staff.

11. Practice professional renewal through a variety of means; such as, attending state and regional conferences, participating in professional associations, and remaining abreast of current research and literature.
12. Perform additional duties as assigned by the NC CCR&R Council or by CCRI.

Benefits

Health Insurance
Vision/Dental/Life
LTD/STD
FSA
401k

Work Remotely

Flexible work from home options available]]><