Client Experience Specialist

Job Description

Job Description

Client Experience Specialist

Full-Time | On-Site Location: Huntersville Ford

Do you have a passion for helping people, solving problems, and creating memorable experiences? Do you thrive in a fast-paced, people-focused environment where every day brings a new challenge? If so, you may be the perfect fit for our team.

We’re looking for a Client Experience Specialist who can be the friendly, trusted connection between our guests and our service team. This role is ideal for someone with strong customer service skills from hospitality, retail, call centers, healthcare, or any industry where exceptional service is the priority.

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What You’ll Do

As a Client Experience Specialist, you will:

· Be the first point of contact for guests—greeting them warmly, listening actively, and understanding their needs

· Translate customer concerns into clear next steps for our internal service team

· Communicate updates, timelines, and recommendations in a way that builds trust and confidence

· Coordinate appointments, manage expectations, and ensure that each guest’s visit runs smoothly

· Review service recommendations, answer questions, and guide guests toward informed decisions

· Deliver a seamless, positive experience from check-in to check-out

· Maintain accurate records and documentation to support team workflow

· Collaborate daily with technicians, managers, and team members to exceed customer expectations

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Who Thrives in This Role

This role is a great match for you if you:

· Enjoy helping people and solving problems

· Communicate with clarity, positivity, and professionalism

· Can stay calm and organized in a fast-moving environment

· Are comfortable learning new systems and processes

· Love building relationships and creating memorable experiences

· Have experience in customer-facing roles (hospitality, retail, guest services, call center, travel, healthcare, etc.)

Previous industry experience is not required—we provide full training.

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What We Offer

· Competitive compensation with performance opportunities

· Comprehensive benefits package (medical, dental, vision, etc.)

· Paid time off and company holidays

· Ongoing training and career development

· Supportive team environment with room to grow

· Employee discounts and additional perks

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Schedule

Full-time with availability during business hours. Saturday availability required.

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Ready to Join Us?

If you’re passionate about delivering exceptional customer experiences and want to be part of a team that values your talent, we’d love to hear from you.

Apply today and help us create an experience our guests will remember.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.