Enablement Program Manager

Job Description

Join the Legal Tech Revolution at Litera

Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to Raise The Bar for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

This position is based in Raleigh and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.

Overview: As an Enablement Program Manager at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Key Responsibilities:

• Own and scale Technical Support Enablement strategy, designing and continuously evolving product bootcamps and structured continuous upskilling programs.
• Lead the end‑to‑end lifecycle of Technical Support bootcamps, including intake, prioritization, curriculum design, delivery, assessment, and iteration.
• Standardize enablement excellence by overseeing the development of high‑quality, scalable training assets.
• Mentor, coach, and performance‑manage bootcamp participants, providing clear expectations, actionable feedback, and structured development pathways.
• Utilize enablement as a change management engine within Technical Support, championing continuous improvement, operational rigor, and learning as a core capability.
• Partner cross‑functionally with Product, Engineering, Professional Services, and Enablement peers to ensure training programs are aligned with real‑world support scenarios, upcoming releases, and customer impact.
• Define, track, and analyze enablement metrics and effectiveness success indicators
• Embed a values‑based leadership approach and ensure operational excellence across enablement programs.

Qualifications:

• Demonstrated leadership skills and attention to detail
• A problem solver and critical thinker dedicated to continuous improvement
• Prior experience in a leadership or training position
• Able to collaborate and also lead with decision making
• Sound time management skills

Why Join Litera?

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees : Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team : Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development : We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.