IT Support Technician II

Requisition Number: 69853

The company built on breakthroughs. ​ 
Join us.​ 

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​ 

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

​Come break through with us. 

The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies. Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes. IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

Scope of Position

The IT Support Technician will be responsible for providing onsite and remote support for end-users at Corning’s Hickory, North Carolina plant. This role performs technical duties and activities within prescribed time frames in the manufacturing and office environments supporting a range of equipment including PCs, printers, servers, limited network/RF support, etc.

Responsibilities

• Responsible for the acquisition, installation, and maintenance of hardware and software technology.
• Responds to requests and incident tickets for first level support to users (onsite and remote) on any IT related matter. Escalation to levels 2 and 3 when applicable.
• Management of spares and assets inventory in the Inventory management tool
• Training of end-users and communication on Corporate IT initiatives, best practices, or any other relevant IT-related topics.
• Participation in any plant IT-related activities on offices and manufacturing systems.
• Proposes and implements solutions to improve and solve routine problems.
• Supports new hires onboarding by introducing them to Corning hardware, software, and IT policies.
• Follows standard operating procedures.
• Maintains and ensures confidentiality of information / materials.
• Gives periodic status reports in written and verbal formats.
• Always focused on safety.

Experiences/Education - Required

• Associate degree in IT-related field (or actively pursuing) preferred or High school diploma with equivalent years of experience in a similar role.
• Relevant certifications a plus
• 3+ years’ experience in an IT support role working with end-users.
• 3+ years’ experience working with computer hardware and software, including installation and maintenance.
• Technical knowledge of computer hardware, computer software, printers, and peripheral equipment
• Limited knowledge of LAN/WAN equipment and topology
• Advanced knowledge of Windows OS and MS Suite
• Participation in after hours on-call is a requirement
• Must be able to lift at least 20lbs consecutively

Experiences/Education - Desired

• General knowledge of mobile technology.
• General knowledge of “ticketing systems” (ServiceNow)
• Effective organization, and planning skills, with ability to handle changing priorities.
• Excellent communications, interpersonal and influencing skills.
• Must be a self-starter, able to work in team environment and motivate others.

This position does not support immigration sponsorship.

The range for this position is $48,691.00 - $66,951.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position are dependent on hours worked and may include medical, dental, vision, 401(k) plan, pension plan, life insurance coverage, disability benefits, and PTO.

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial, and career from day one

• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit that grows throughout your career. We also offer a 401(k) savings plan with company matching contributions. 
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, and disease management programs.
• Company-wide bonuses and long-term incentives, align with key business results and ensure you are rewarded when the company performs well – when Corning wins, we all win.    
• Getting paid for our work is important but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a peer-to-peer recognition program to celebrate success by recognizing colleagues who demonstrate above-and-beyond behaviors. 

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at [email protected] .