ACTT Administration Assistant (Program Assistant)

Location: Greenville NC

Schedule: MondayFriday 8:00 AM5:00 PM (with occasional early/late hours weekends or holidays as needed)
Status: Full-Time Non-Exempt

Pathways to Life Inc. is seeking a highly organized and detail-oriented ACTT Administrative Assistant (Program Assistant) to support our Assertive Community Treatment Team. This role is essential to ensuring smooth non-clinical operations accurate documentation and continued fidelity to TMACT (Tool for Measurement of ACT) standards. If you thrive in a fast-paced environment enjoy coordinating processes and want to support impactful behavioral health services wed love to meet you.

Key Responsibilities

• Serve as the primary note taker for all ACT Team meetings and distribute accurate minutes in a timely manner.

• Organize schedule and prepare materials for team meetings trainings and program reviews.

• Maintain up-to-date records logs and documentation according to ACTT requirements.

• Support ACTT service delivery adherence to TMACT standards and best practices.

• Assist with preparation for TMACT fidelity reviews including collecting data and supporting documentation.

• Help the Team Leader track fidelity measures follow-up tasks and quality indicators.

• Coordinate member appointments follow-ups and linkages with medical behavioral health and community resources.

• Keep member records current including PCPs service notes and progress documents.

• Communicate effectively with all team members to ensure coordinated and consistent care.

• Track and maintain program data such as caseload reports service delivery metrics and fidelity documentation.

• Assist the Team Leader with monthly quarterly and annual reporting requirements.

• Actively participate in ACT Team meetings and required trainings.

• Assist in onboarding new staff and provide orientation to ACTT processes and TMACT expectations.

Qualifications

• High school diploma or equivalent required.

• Strong organizational and administrative skills with excellent typing grammar and proofreading abilities.

• Proficient in technical writing and clear English verbal and written communication.

• Experience with document control scanning uploading emailing and database systems.

• Ability to prioritize tasks work independently make routine decisions and multitask in a fast-paced environment.

Additional Requirements

• Valid drivers license and ability to drive as needed.

• Ability to lift or move up to 25 lbs.

• Comfort working in environments where exposure to infectious diseases or behavioral crises may occur.

Why Join Pathways to Life

• Supportive team culture focused on service excellence

• Opportunities for growth and professional development

• Meaningful work that positively impacts members in our community

Pathways to Life Inc is an EEO Employer - M/F/Disability/Protected Veteran Status