Verifying Official
The Gemini 3 Group was founded in 2008 and is classified as an SBA 8(a)-certified and Economically Disadvantaged Women-Owned Small Business. We provide a team of committed, empowered and technically capable professionals to fulfill the mission(s) of our clients in the public and private sector(s). Our business approach is to synergistically apply core competencies, organizational capabilities, and resources to maximize success for our clients. People remain a priority with us; Our Clients, Our People, and Our Partners. G3G strives to provide superior quality and unparalleled customer service in all aspects of our business. We believe each employee contributes to the success and growth of our Company. It is our goal to provide our employees with a work environment that promotes professional and personal fulfillment, career development, and job enrichment.
Job Summary/Purpose: The Gemini 3 Group is seeking a Verifying Official to help support the United States Army Directorate of Human Resource Services at Fort Bragg, NC. Essential Responsibilities/Functions:
- Shall provide administrative support services and to effectively staff designated USID Card Office during the hours of operation.
- Shall be responsible for the accountability, control, verification, and issuance of USIDs and CACs for active duty military, reserve and National Guard members, military retirees, family members/dependents, and other eligible recipients.
- Perform USID and CAC issuance support services by processing identification issuance requests and supporting the Government’s issuance of identification badges for building and system access systems in accordance with regulations and DoD policy directives.
- Operate the USARC’s USID Card Issuance Systems to verify information and conduct all required background checks to ensure verification of the recipient’s eligibility shall be performed with a 100 percent degree of accuracy.
- Perform all required USID and CAC issuance verification tasks to include researching and reviewing source documents, verifying eligibility, and discussing entitlements as defined in accordance with regulations and DoD policy directives, and the RAPIDS Training Guide.
- All Contractor personnel staffing RAPIDS Workstations shall be certified as “VOs.”
- Ensure uniformed service members, their family members, and other eligible beneficiaries receive the DoD benefits to which they are entitled. With the added responsibility of issuing ID cards, the VO is on the front lines of defending national security interests and plays an important role in keeping our country safe.
- A VO performs all VO tasks which includes, but is not limited to, the following:
- Protects the privacy and confidentiality of data on the RAPIDS terminal screen
- Verifies the identity of card recipients as required by the applicable regulations before entering applicant data in RAPIDS
- Views and scans documents that establish benefit or ID card eligibility before entering data into DEERS or issuance of ID cards
- Enters DoD Sponsor and family member information, issues DoD ID cards using RAPIDS workstations, suspends privileges and updates DEERS as necessary.
- Process and complete DEERS/RAPIDS input and updates accurately and in timely manner. Contractor shall maintain all required information and records in the DEERS/RAPIDS system.
- Operate DEERS RAPIDS equipment to update and maintain electronic and paper filing systems to support CAC statistics, hiring actions, and the entry or any additional CAC information and correspondence received.
- Strong interpersonal skills, including written and oral communication skills
- Strong analytical, problem-solving skills, and attention to detail
- Ability to implement processes resulting in satisfactory audit practices
- Proficiency in MS Office Suite
- Able to perform various administrative tasks and procedures and exercise discretion.
- Must be proficient in both oral and written communication, and must have a working knowledge of Microsoft Word, Outlook, and basic office equipment such as computers, copiers, fax machines, scanners, etc.
- Must successfully complete RAPIDS certification IAW PWS 1.16.
- Possess a high school diploma (or equivalent) and one year of experience in a Customer Service environment, preferably in an HR-related position or DEERS/ID card experience.
- U.S. Citizen
- Ability to pass a federal background investigation
- Active Secret Clearance Requirements
- Have the ability to lift up to 25 pounds.
- Have the ability to sit for long periods of time.
- Medical, vision, and dental insurance
- Life and disability insurance
- 401(k)
- Paid Holidays
- Professional development and tuition reimbursement programs
- Paid time off
- HSA, FSA, Employee Assistance Program (EAP) and AD&D, Accident, Hospital, and Critical Illness Insurances.
- Monthly team building events
- Professional growth opportunities
- Performance awards
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