Customer Account Representative - Diabetes
- Providing exceptional customer service to patients, healthcare professionals, and insurance companies.
- Supporting a wide variety of patients with Diabetes across the country.
- Working within a tight-knit team that rallies together to support one another, grow and learn together, and have fun!
- Supporting existing Aeroflow Diabetes patients who receive Continuous Glucose Monitoring (CGM) supplies, as well as onboarding new patients based on direct leads.
- Handling a high-volume number of both incoming and outgoing phone calls daily to confirm customer information, product needs, and verify insurance eligibility.
- Researching insurance payer requirements, learning and understanding reimbursement procedures, account maintenance, answering basic billing questions, and troubleshooting equipment problems.
- Providing excellent customer service, working efficiently with high attention to detail, remaining organized, and participating as an engaged member of the team.
- Maintaining HIPAA/patient confidentiality.
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance.
- Other job duties assigned
- Excellent Customer Service Skills
- Ability to Think Critically
- Exceptional Organization
- High Level of Compassion
- Outstanding Written and Verbal Communication
- Willingness to Make Decisions Independently
- Ability to Contribute to a Team
- Must Be Adaptable and Willing to Learn
- General Computer and Email Proficiency
- High School Diploma, preference given for college experience
- 3+ years’ experience in Customer Service or Healthcare preferred
- Excellent written and verbal communication skills
- Excellent active listening skills
- Ability to multitask – shifting between open applications as you speak with patients
- Ability to type 40+ words per minute with accuracy
- Knowledge with different types of insurance such as Medicare, Medicaid, and commercial plans
- DME supplies, specifically with CGM supplies
- Personal knowledge or experience with Diabetes
- Ample training opportunities, a supportive and an engaged workplace, and plenty of opportunities for growth!
- Family Forward Certified
- Great Place to Work Certified
- 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
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