Customer Service Representative

Description We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers. Responsibilities: - Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism. - Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions. - Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers. - Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction. - Record and update all customer interactions and case progress accurately within internal systems. Requirements - Proven experience in e-commerce customer support, demonstrating strong digital troubleshooting skills. - Proficiency in Mac OS and ability to work confidently within a tech-driven environment. - Familiarity with online customer service systems, including SaaS or digital services. - Ability to remain calm and solution-focused when handling challenging or emotionally charged customer situations. - Prior experience in high-volume customer service settings is preferred. - Previous hybrid work experience is advantageous. - Knowledge of facility-based businesses is a bonus but not required. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .