Luxury Experience Ambassador
- Greet and welcome clients, setting the tone for an elevated in-store experience.
- Manage client appointments and coordinate schedules to support Sales Professionals.
- Provide luxury sales support by assisting with customer inquiries, presentation preparation, and personalized service touches.
- Oversee and coordinate the intake and servicing of luxury watch repairs, including liaising with in-house watchmakers and communicating estimates and timelines to clients.
- Maintain and manage our Customer Relationship Management (CRM) system to ensure consistent, thoughtful follow-up with clients; generate and report client engagement data to senior leadership.
- Respond to customer inquiries in a timely, professional manner across multiple communication channels (phone, email, in-person).
- Maintain hospitality amenities and supplies to ensure a welcoming atmosphere for all visitors.
- Assist in planning and executing sophisticated in-store events and vendor-hosted gatherings.
- Conduct regular tracking to ensure sales professionals' compliance with vendor-mandated training.
- Previous experience in luxury retail, hospitality, or concierge services strongly preferred.
- Exceptional interpersonal and communication skills.
- Impeccable organizational and multitasking abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Detail-oriented with a high level of discretion and professionalism.
- Strong sense of initiative and ability to work collaboratively with a team.
- The ability to walk and stand for extended periods of time as is typical of luxury retail environments.
- A refined and supportive work environment
- Opportunities for professional growth within the luxury retail industry
- Employee discounts and performance incentives
- Participation in exclusive store events and luxury brand experiences
- Company sponsored short-term disability
- Paid sick leave
- Paid vacations and holidays
- 401(k) plan plus match
- Medical and dental coverage
- Extensive training
- Previous experience in luxury retail, hospitality, or concierge services strongly preferred.
- Exceptional interpersonal and communication skills.
- Impeccable organizational and multitasking abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Detail-oriented with a high level of discretion and professionalism.
- Strong sense of initiative and ability to work collaboratively with a team.
- The ability to walk and stand for extended periods of time as is typical of luxury retail environments.
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