Host

Job Description

Job Description

About Company:

Founded in 2018 and headquartered in Oklahoma City, Quail Springs Culinary (QSC) includes 5 restaurant concepts that operate in 9 states with a total of 78 company owned and franchised locations.

QSC invests in concepts that have craveable food, strong leadership, and are ready for growth. Each QSC business has its own unique culture and set of values that allow them to be successful in their respective markets.

About the Role:

As a Host, you will be the first point of contact for guests, playing a crucial role in creating a welcoming and positive experience from the moment they arrive. Your primary objective is to manage guest flow efficiently, ensuring timely seating and minimizing wait times while maintaining a friendly and professional demeanor. You will coordinate with the service team to optimize table assignments and accommodate special requests, contributing to smooth restaurant operations. Additionally, you will handle wait list, answer inquiries, and assist with any guest concerns to uphold high standards of customer service. Ultimately, your role is vital in setting the tone for the dining experience and fostering repeat patronage through exceptional hospitality.

Minimum Qualifications:

• Previous experience in a customer-facing role, preferably in hospitality or food service.
• Strong communication and interpersonal skills.
• Ability to stand for extended periods and manage a fast-paced environment.
• Basic proficiency with seating and point-of-sale systems.

Preferred Qualifications:

• Experience working as a host or hostess in a restaurant setting.
• Knowledge of local area and menu items.

Responsibilities:

• Greet guests warmly upon arrival and manage the seating process to ensure efficient table turnover.
• Maintain an organized seating system and manage waitlists during peak hours.
• Communicate effectively with servers, kitchen staff, and management to coordinate guest needs and special requests.
• Answer phone calls and respond to guest inquiries regarding availability, menu options, and restaurant policies.
• Handle guest concerns or complaints promptly and professionally to ensure satisfaction.

Skills:

The required communication and interpersonal skills are essential for greeting guests warmly and managing interactions smoothly throughout their visit. Organizational skills are used daily to maintain reservation systems and coordinate seating efficiently, ensuring minimal wait times. Problem-solving abilities help address guest concerns promptly, turning potential issues into positive experiences. Familiarity with reservation and point-of-sale software enables accurate booking and billing processes, contributing to operational efficiency. Preferred skills such as multilingualism and conflict resolution enhance the ability to serve a diverse customer base and maintain a calm, professional environment during busy periods.