Medical Assistant/ Patient Support

The Medical Assistant / Patient Support professional is responsible for providing administrative and patient-facing support to ensure efficient coordination of healthcare services and positive patient experiences. This role assists with patient communication, appointment coordination, intake activities, documentation support, care coordination, and administrative healthcare operations in a remote environment.

The Medical Assistant / Patient Support specialist collaborates with providers, clinical teams, scheduling staff, and patients to support care delivery, maintain accurate records, and facilitate seamless patient services.

This is a fully remote position; however, applicants must currently reside in the United States and be legally authorized to work in the United States. Applications from individuals residing outside the United States will not be considered.

Key Responsibilities

Patient Support amp; Care Coordination

Serve as a primary point of contact for patients regarding appointments, scheduling, and care coordination activities

Assist patients with intake procedures, registration updates, and demographic verification

Coordinate referrals, follow-up appointments, and provider communications

Support patient onboarding and telehealth scheduling activities

Respond to patient inquiries and escalate clinical concerns appropriately

Administrative amp; Clinical Support

Maintain patient records, documentation, and electronic health records (EHR) updates

Verify insurance information and assist with authorizations when applicable

Support prescription refill requests and care coordination workflows under established protocols

Assist with documentation preparation and administrative healthcare processes

Maintain confidentiality and compliance with healthcare regulations and privacy standards

Scheduling amp; Operations

Schedule appointments and manage provider calendars

Coordinate patient reminders, follow-ups, and outreach activities

Track referrals, test results, and care documentation workflows

Support operational reporting and patient service metrics

Compliance amp; Quality

Ensure adherence to HIPAA requirements and internal policies

Maintain accurate records and documentation standards

Support quality improvement initiatives and patient satisfaction programs

Required Qualifications

High school diploma or equivalent required

Medical Assistant certification preferred

1–3 years of experience in medical assisting, patient services, healthcare administration, scheduling, or clinical support

Knowledge of healthcare terminology and patient care workflows

Strong communication and customer service skills

Excellent organizational and multitasking abilities

Strong attention to detail and documentation accuracy

Ability to work independently in a remote environment

Preferred Qualifications

Experience using EHR platforms such as Epic, Cerner, or athenaOne

Familiarity with telehealth workflows and patient scheduling systems

Experience in primary care, specialty care, home health, telemedicine, or behavioral health settings

Knowledge of insurance verification and referral coordination processes

Bilingual communication skills preferred

Benefits

Eligible employees may receive:

Comprehensive medical, dental, and vision insurance

401(k) retirement plan with employer matching

Paid time off (PTO), vacation, holidays, and sick leave

Life insurance and disability coverage

Flexible remote work environment

Professional development and certification support

Employee wellness and assistance programs

Continuing education opportunities