General Manager

We create memories by delivering progressively traditional, handcrafted craveable food, in a warm, captivating environment that you’ll want to share with friends and family. We are looking for a Restaurant Manager to lead all aspects of our business. You will motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. Back of the house management experience is essential, as you’ll assist in hiring qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences. Job Duties -Maintaining and upholding our company's vision and values. • Ensure that all dining areas are kept clean and in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. • Dedicated to providing excellent customer service, improving the customer experience, and ability to address customer complaints and resolve.

• Supervise operation teams for both FOH and HOH.
• Make employment and termination decisions including interviewing, hiring, evaluating,

and disciplining team personnel as appropriate. • Provide orientation of company and department rules, policies and procedures and oversee training of new employees. • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment. • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. • Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures. • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met according to budget.

• Responsible for maintaining appropriate cleaning schedules for FOH and BOH areas.
• Demonstrating a passion for details and a willingness to learn.
• Exhibiting a familiarity with daily menus.
• Maintaining a safe, sanitary, and organized work environment.
• Performs other duties as required or assigned by Corporate Chef or District Manager
• Trains staff to follow proper safety procedures to minimize injuries.

Periodically evaluates staff, and rewards and recognizes employees, as needed.

• Discipline employees, address their complaints and resolve problems, as needed
• Approves work schedule for FOH and HOH to meet order demand within prescribed

service levels.

• Communicates with all staff in a professional manner.
• Verifies all Orders of essential food and Beverages and other related items for the

operational flow of the restaurant from prep kitchen. (Using Par Sheets)

• Verifies portion and quality control standards
• Verifies all systems, procedures and policies are adhered to and correct 100%

(Temperature logs, portion control devices, etc.). • Verifies and examines, labels and stores incoming food supplies in storage and refrigeration areas appropriately using FIFO procedures and proper food storage practices. • Ensures all appliances and equipment are properly maintained, have been serviced according to yearly calendar • Performs other duties as required or assigned.