Customer Service Representative (ServiceTitan: Greensboro-Charlotte)

Job Description

Job Description

We are currently looking for someone with experience with Service Titan. At MLS Electric, we are dedicated to providing our customers with the best in electrical services. We understand that when it comes to electricity and your home or business, you want a reliable partner who can provide quality and efficient service in a timely manner. That's why we strive to give our customers a different and more positive experience than what they would typically expect from an electrician contractor. We have been serving homes and businesses since 2018, so you can trust us for knowledgeable advice on any of your electrical needs. Our team of licensed electricians is committed to providing top-notch customer service while ensuring safety measures are taken into account at all times. From existing systems maintenance to new installations, we will work hard to make sure your property is up-to-date with the latest technology standards and energy-saving solutions available today. We welcome Local College Students. Full and Part-Time positions available.

Job Summary:

Join our dynamic team at MLS Electric as a Customer Service Representative, where you’ll be at the forefront of the electrification revolution. Specializing in EV Charger, Tesla WallPack, and Solar Installations, MLS Electric is a unique Tesla Channel Partner working closely with Duke Energy and regional EV customers. Established in 2018, we are dedicated to providing top-tier electrical services with a focus on quality, efficiency, and customer satisfaction.

In this base plus commission-based role, you will be responsible for both external and internal sales, helping drive the adoption of EVs, Battery Storage, and Solar solutions. You may work at local dealerships, assisting customers with their new EV purchases, or follow up with clients over the phone. Your role will involve educating customers on our offerings, ensuring they understand the latest technology standards and energy-saving solutions available today. We are looking for motivated and dynamic individuals in Charlotte, Raleigh, and Durham to join our team and help lead the way in sustainable energy solutions.

You Will:

• Collaborate directly with customers and dealership sales teams to ensure new EV owners are equipped with home charging stations and additional energy products like Tesla WallPacks and solar solutions.
• Partner with electricians and back-office staff to smoothly coordinate and schedule installations for new customers.
• Create engaging marketing materials that effectively showcase the benefits of EV charging, Tesla WallPacks, and solar energy to potential customers.
• Address customer inquiries with enthusiasm, providing clear and helpful information about EV charging, WallPacks, solar, and other electrical services.
• Leverage the CRM system (Service Titan) to keep customers updated on delivery timelines and project status, ensuring seamless communication.
• Perform data entry with precision and efficiency, maintaining accuracy in customer and project records.
• Coordinate and dispatch installation crews, ensuring timely and efficient service for all customer projects.
• Assist in managing client schedules, ensuring all appointments and installations are well-organized and punctual.

Qualifications:

• Experience with ServiceTitan CRM
• Deliver excellent professional communication and phone etiquette, creating a positive customer experience with every interaction.
• Proven sales experience within the Electrical, HVAC, Plumbing, or related industries.
• Ability to efficiently multitask and prioritize in a fast-paced environment.
• High school diploma or equivalent required.

MLS Electric is an equal opportunity employer committed to diversity in the workplace. We offer competitive compensation packages, including benefits such as health insurance, paid vacation, and opportunities for professional development. Join us today and be part of our team dedicated to excellence in transportation services.