Airline BSO Account Manager

Job Description

Job Description

Overview

Bags, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Directly oversee the staff of approximately 80-100 employees which include BSO Agents, BSO Supervisors, Baggage Handlers, Curbside Supervisors and Curbside Concierge Check-in Agents/Skycaps.

Previous airline experience or Baggage Service Office experience is preferred

The BSO General Manager will work in the BSO office at the airport to ensure the team is effectively working with customers to assist them with their delayed, damaged or pilfered baggage and will also interface with other areas of the airport operation to ensure a smooth and successful operation in the Baggage Service Office. The BSO General Manager must be empathetic and helpful to customers who have been separated from their belongings and must be resourceful when searching for valuable items or assisting a customer replace his/her damaged items.

The BSO General Manager is ultimately responsible for the operation and must be available to be on call. Bags Inc. is the Baggage Service Office provider for a major airline carrier at the Charlotte Douglas International Airport. This commercial airline provides passenger and cargo transportation throughout North America, Central America, South America, the Caribbean, Europe, Asia and Australia.

MAIN RESPONSIBILITIES

Oversee the day-to-day Baggage Service Office operation Provide First Class Service to guests, clients, and employees Recruit, hire and train new Baggage Service Representatives Manage policies and procedures for Priority Parcel Service packages Manage Lost & Found, Left on Board items for the airline at the Baggage Service Office Be knowledgeable of all aspects of the operation and continually ensure that operational goals are being met Provide employee feedback and promote a positive work environment that fosters teamwork Work with the CLT Management team to manage a positive relationship in all areas of the operation

Qualifications

MINIMUM QUALIFICATIONS

• Airline industry experience a must
  
• BSO experience preferred
  
• 5+ years of customer service experience
  
• 5+ years management experience
  
• Strong verbal and written communication skills
  
• Proficient computer skills and attention to detail
  
• Ability to work afternoons, evenings, weekends and holidays

Salary Range : $60,000 - $65,000 annually per year

Benefits :
● 401 K matching
● Medical Insurance
● Dental Insurance
● Vision Insurance
● Life Insurance
● Paid Time Off/ Sick Days

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

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