Customer Service Representative (CSR)
At Sparkbit 360 , we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world.
Position Overview
We are searching for a dedicated and customer-focused Customer Service Representative (CSR) to join our Charlotte team. This role involves assisting customers, handling inquiries, and ensuring a high level of service through clear communication and efficient problem resolution.
Responsibilities:
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Handle incoming customer inquiries via phone, email, and in-person interactions.
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Resolve customer concerns professionally and efficiently.
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Maintain detailed and accurate customer records and documentation.
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Follow established procedures to ensure consistent service quality.
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Coordinate with internal departments to address customer needs.
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Support administrative and service-related tasks as required.
Qualifications:
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High school diploma or equivalent required.
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Strong communication and interpersonal skills.
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Patient, reliable, and solution-oriented mindset.
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Ability to multitask and work effectively in a fast-paced environment.
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Basic computer and data entry skills.
Benefits
- Competitive starting pay with opportunities for bonuses
- Comprehensive training and growth opportunities
- Health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative team culture
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