Professional Application Support

Professional Application Support Location: Greensboro, NC, US, 27409 Position Type: Professional Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. **What you will do** The Professional Application Support role performs essential analytical, technical, and administrative work to support local end-users, remote end-users, and production lines. Utilizing global processes and tools, the analyst strives for total end-user satisfaction by possessing exceptional customer service skills, and a strong commitment to working as a unified team. Core Responsibilities + User Support & Single Point of Contact: Function as the sole point of contact to support all company dealer and fleet users in utilizing the applications and infrastructure provided by the internal Information Technology department or its partners. + Case Management & Tracking: Ensure that all problems and requests are logged and tracked in the Case Management system correctly and accurately. + Incident Resolution & Escalation: Resolve incidents, escalate where necessary, and follow up on all open cases. + Technical Troubleshooting: Troubleshoot technical issues using personal skills, knowledge base, vendor literature, and communication with team members. + Application Testing & Rollouts: Participate in new application rollouts to test and learn applications. + Process Improvement Feedback: Provide feedback to development teams, solution leaders, and the infrastructure partners on how the user experience can be improved. + Performance & Key Performance Indicator Adherence: Work with other support desk agents to exceed the local and global Key Performance Indicators established for the support desk center. + Knowledge Management & Documentation: Develop detailed documentation and procedures to be added to the Knowledgebase system. + Administrative Functions: Perform administrative functions for the Service Desk such as surveys, incident reports, software distribution, etc. + Project Participation: Participate in both regional and global projects. **Who are you?** Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: + Demonstrated ability to provide excellent customer service, ensuring positive interactions and effective support for all end-users.Communication Proficiency: Excellent written and oral communication skills are essential for clear documentation, user instruction, and team collaboration. + Strong organizational skills to manage multiple incidents, tasks, and projects simultaneously and efficiently.Interpersonal Effectiveness: Strong interpersonal skills to work effectively with diverse users and team members in a professional environment. + Solid understanding and working knowledge of the Microsoft environment (operating systems, applications, etc.). + Solid understanding of Transfer Control Protocol/Internet Protocol and general networking principles for effective troubleshooting. + A strong desire to learn new technologies and contribute as an integral part of a collaborative team. + Strong analytical ability to troubleshoot and diagnose complex technical problems efficiently. + A two- or four-year degree in Computer Science or equivalent technical training. + A minimum of two years of professional experience in Information Technology customer support roles. **Ready for the next move?** Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today! At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $53,700.00 - $66,400.00 annually, and where applicable, bonus eligible.  The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy:   - Competitive medical, dental and vision insurance. - Generous paid time off. - Competitive matching retirement savings plans. - Working environment where your safety, health and wellbeing come first. - Focus on professional and personal development through Volvo Group University. - Programs that make today's challenging reality of combining work and personal life easier. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail. **Who we are and what we believe in** We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join **Volvo Group** . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. **Group Digital & IT** is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter. Job Category: Information Technology Organization: Group Digital & IT Travel Required: Occasional Travel Requisition ID: 26616 **View All Jobs ( **Do we share the same aspirations?** Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society. Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity. Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect. If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations. **Nearest Major Market:** Greensboro