Guest Services Manager
Respond to guest surveys on weekly basis and provide feedback to team and share comments with the collective.
Promptly and professionally greets all guests entering the hotel lobby.
Provides assistance and answers guests' questions regarding hotel services, area attractions and local restaurants.
Responds quickly to and resolves guest complaints. Follows up to ensure guest satisfactions.
Trains new hires and conducts training for Front Desk Agents and culinary talents on a regular basis.
Generates a variety of daily and weekly reports.
Communicates regularly with Housekeeping, Engineering and Sales on room availability, VIP guests, etc. We are looking for a candidate that: Has the ability and drive to embrace the Aloft culture, paying particular attention to the ongoing training of the team to ensure the perpetuation of the Aloft signature service
Embraces the aloft culture, striving to exceed guest expectations at every opportunity
Is the pulse of the building. In the know, managing it all and having fun!
Is a self-starter that is always motivated to be the best
Never walks past a pillow out of place or a piece paper on the ground and instead takes the time to make it right EDUCATION AND EXPERIENCE High school diploma or equivalent. Associates degree preferred.
2 - 3 years of hotel front desk experience
Previous supervisory experience at Starwood or Marriott
Experience using point of sale systems preferred WHO WE ARE
With loft-inspired design, free-flowing energy, and a lively social scene, Aloft Charlotte Ballantyne is a modern, fresh and fun destination. Amenities include mobile key room entry, free Wi-Fi, indoor pool, and 24-hour fitness center. Our W XYZ Bar offers signature cocktails with live music twice per week and our Re: fuel bistro offers grab and go food options that include salads, sandwiches, and snacks. EEO and ADA Statements The Aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture. We are a drug-free workplace. Pre-employment drug screening is conducted. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. SKILLS & ABILITIES Excellent verbal and written communication skills
Detail oriented
Strong time management and organizational skills
Proficient computer skills using Microsoft Word, Excel and Outlook
Ability to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS Ability to sit, stand for extended periods, walk, talk, hear, see, grasp, reach and perform repetitive motions
Ability to push, pull, lift, carry or otherwise move up to 25 lbs. Salaried with benefits included. 53,000-55,000 This company is an equal opportunity employer. frnch1
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