Operations Manager (Air/Ocean Import/Export)

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [email protected] .

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Charlotte, Coliseum Centre Dr

Division: Air & Sea
Job Posting Title: Operations Manager (Air/Ocean Import/Export) - 93574
Time Type: Full Time

Operations Manager (Air/Ocean Import/Export)

The Operations Manager oversees the day-to-day activities of DSV's transportation and logistics operations, ensuring safety, efficiency, and cost-effectiveness. This role is responsible for managing operational staff, implementing policies and procedures, and fostering strong relationships with customers and partners. This position will report to the Branch Manager.

Duties and Responsibilities

• Oversee all aspects of transportation and logistics operations, including planning, scheduling, and coordination to ensure timely delivery of goods.
• Develop and implement operational policies and systems to enhance efficiency, safety, and quality.
• Monitor and analyze performance metrics, including productivity, cost, and quality, to identify opportunities for improvement.
• Foster a collaborative work environment to drive team success.
• Maintain strong relationships with customers, partners, and vendors, ensuring satisfaction with services provided.
• Collaborate with sales, customer service, and other departments to align business operations and customer expectations.
• Implement Lean principles and methodologies to optimize processes and eliminate inefficiencies.
• Ensure compliance with transportation and logistics regulations and industry standards.
• Utilize transportation management software (e.g., TMS or WMS) to streamline operations.
• Ensure operational technology is effectively implemented and maintained.

Supervisory Responsibilities

• Manage and lead department managers and other branch employees, including recruitment, training, performance management, and succession planning
• Provide coaching and support to ensure employees are motivated and productive.

Educational background / Work experience

• Bachelor's degree in business administration, Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in transportation and logistics management, with supervisory or managerial responsibilities is preferred.

Preferred Qualifications

• Experience in international transportation and logistics management.

Skills & Competencies

• Lead Yourself : Display strong analytical and problem-solving skills with a focus on operational excellence.
• Lead Your Team : Demonstrate leadership and team-building abilities to manage and motivate staff.
• Lead Your Business : Deep knowledge of logistics processes, regulations, and industry best practices.

Language skills

• Fluency in English is required

Computer Literacy

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is required

Physical and/or Mental Requirements / Working Conditions

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $75,500 - $113,500 / Annual . Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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