Specialist

Job Title

This position provides inside rental equipment activities ensuring customers' satisfaction and performing some administrative operational responsibilities, primarily for Compact Construction Equipment (CCE) and Building Construction Products (BCP) rentals.

Essential Duties

I. Customer Service - Percent of Time Spent = 70%+

• Accepts and coordinates customer inquiries, requests (phone, walk-in or mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
• Provides rental customers' price quotes and equipment availability and delivery schedule information.
• Manages or resolves customers' rental complaints and problems to the best customer satisfaction level possible.
• Daily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customers with any schedule updates, modifications or delivery problems.
• Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair, etc.
• Assists with telephone collection of past due rental payments.

II. Administrative - Percent of Time Spent = < 30%

The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing. Individuals in this position must be trained and can perform in each main area, even though he/she may take a stronger lead in a specific area.

A. Equipment/Inventory

• Ensure rental units are operational by coordinating repairs and maintenance with rental service technicians.
• Approves some equipment service work orders.
• Maintains current and accurate fleet service records for each unit.
• Coordinates daily transportation of rental equipment.
• Maintains current inventory usage records and ensures accurate and timely billing.

B. Bookkeeping/Invoicing

• Expedites customer credit applications in a timely manner allowing them to rent equipment.
• Verifies gate logs ensuring equipment is tracked for inventory security.
• Maintains rental files and contracts (i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepare them for storage.
• Timely process of rental equipment related purchase orders.

Minimum Requirements

Education: Two year post-secondary college graduate with a technical or a business administration degree.

Work Experience: One year working experience in a similar customer service-related position. Basic mechanical and product knowledge is desirable.

Physical: Must be able to work for long periods while seated. Must have the ability to clearly communicate with customers on the phone or in person. Excellent customer relations is a must.

Other: Must be PC knowledge with basic level skill with keyboard and Microsoft software, preferably Excel and Word.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.