Diagnostic Support Technician

Job Description

Job Description

Position Overview:
Delaney Radiology is seeking a full-time Diagnostic Support Technician responsible for the operational administration and network management of all printers, servers, and workstations. This role is vital in ensuring the smooth operation of our IT infrastructure, supporting radiologists and staff both onsite and remotely, and maintaining high standards of system security and performance.

Please note: This position requires an on-site presence and participation in after-hours on-call support. Candidates must be available to work at our physical location and respond to support requests outside of regular business hours as needed.

Key Responsibilities:

• Daily monitoring of system operations, scheduled jobs, and network performance
• User management: add, change, and delete users on NT Server, manage profiles and permissions
• Install and maintain software (MS Office, Google Suite, etc.) on workstations
• Provide technical support for radiologist desktops, hardware, and imaging software
• Support remote access for radiologists
• Participate in quality control of reading rooms and IT equipment
• Train new and existing users on systems and equipment
• Troubleshoot hardware and software issues
• Enforce IT security policies and procedures
• Maintain accurate documentation and management reports
• Be available for on-call support during scheduled rotations
• Safeguard the privacy of patient health information (HIPAA compliance)
• Administer PACS, Clario, Powershare, EIS, and server access controls

Preferred Qualifications:

• Familiarity with radiology information systems and medical software
• Experience in a healthcare IT environment

Position Requirements:

• AA/AS degree in a computer-related field plus two years relevant experience, or BA/BS in computer science or related discipline (or equivalent combination)
• Valid state Driver’s License and Automobile Liability Insurance
• Knowledge of computer hardware/software operations
• Excellent communication, problem-solving, and organizational skills
• Ability to interact professionally with users and provide clear instructions
• Strong attention to detail and time management

What you’ll receive:

• 100% company-paid medical and dental insurance for employees (employee-paid dependent coverage available)
• Generous paid time off for personal days and vacations
• Paid holidays
• 401(k) plan with company contributions
• A positive and supportive work environment
• And much more!

Delaney Radiology is the leading imaging group in Southeastern North Carolina. Our team is comprised of over 40 radiologists and a dedicated group of physician assistants, radiologic technologists, and professional support staff. With state-of-the-art equipment and a team of passionate professionals, we strive to make a meaningful difference in the lives of those we serve.

Company Description

Delaney Radiology is the leading imaging group in Southeastern North Carolina. Our team is comprised of over 40 radiologists and a dedicated group of physician assistants, radiologic technologists, and professional support staff. With state-of-the-art equipment and a team of passionate professionals, we strive to make a meaningful difference in the lives of those we serve.\n\nVisit our website to learn more at