Customer Service Specialist (Franklinville)

We need your expertise and skills to complete our team!

When you join our team you will receive competitive pay, medical, dental, vision, and life insurance, 401K including company match 100% of first 4%, 100% vested!!!!, Also, company paid short term disability, EAP and Basic Life Insurance. You also get great long term disability, paid time off, weekends off and paid holidays plus employee discounts.

There is always room for growth and opportunity within our expanding company and we need you!

The Customer Service Specialist serves as a key business partner for Rentals, Parts and Service Departments’ profitability and success. This entails maintaining a high level of customer satisfaction including establishing and identifying customer needs, effectively meeting their needs by initiating thoughtful communication to understand the customer, initiating and building rapport, and maintaining their trust and continued patronage.

The importance of this role is to be the “face” of Curtis Lane Equipment and its products/services and must effectively collaborate with the team, customer, business partners and vendors to convey satisfactory customer service at all times, abiding by the Company’s three (3) core values of Honesty, People and Growth, exhibiting a people focus perspective and genuine care and pride in our organization.

This role will be responsible for effective problem solving and must consistently provide assertive diligence in building customer relationships, meeting and resolving customer inquiries/concerns to full resolution as well as incorporating use of team/leader support and guidance as necessary, keeping key team members informed and up to date on status of equipment/parts in order to best meet customer needs.

Duties and Responsibilities

• Greeting customers to address their needs which may entail rental needs, identify the parts they need, answer questions about products, and provide information. Following up with customers in a timely manner when to handle their needs.
• Utilize computer systems and parts, diagrams to locate and identify correct parts based on customer descriptions or equipment information, assess and meet rental needs
• Receive and stock incoming parts, maintain accurate inventory levels, and monitor stock levels to ensure timely recording.
• Process customers orders, pull parts from inventory, and prepare.
• Promoting parts sales to customers, identifying potential sales opportunities, and achieving sales targets.
• Unload incoming shipments, verify parts quantities, and process outgoing orders.
• Maintain a clean and organized parts department, including labeling shelves and bins properly, keeping the showroom parts section neat and organized, sweeping floors and dust shelves.
• Collaborate with service technicians to identify necessary parts for repairs and ensure timely delivery.
• Stay updated on training/certifications assigned or needed, new products, parts numbers, and manufacturer specifications.
• Communicate and collaborate across all departments verbally and in writing to best meet customer needs.
• May perform additional duties and assignments in order to meet performance expectations and customer needs.

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