Collections Specialist

Adecco is currently assisting one of its clients in their search for a **Collections Specialist** **Pay range: $20 - $20/hr.** **Shift availability: ** Remote on Monday and Friday - in office Tuesday through Thursday 8 pm - 5 pm at 701 Millennium Blvd, Greenville, SC** **For instant consideration for this role, click on Apply Now** **Job Summary:** **Please note required SAP and Collections Experience.** The Collections Specialist role is responsible for maintaining relations with internal and external customers while at the same time seeking to influence payments from customers according to corporate goals and objectives. The role interfaces with various internal teams (customer service, sales, as examples) in an effort to resolve and understand processes which may cause a customer to not to pay to terms and to creatively determine steps that can be taken to resolve those issues. Using portfolio reporting and guidance from others, the role creates work plans tailored to the needs of the stakeholders and then follows-through to deliver results in line with expectations. Individuals will be great communicators: verbal and written, very organized: great note-taker and scheduler of follow-up activities, and adept at de-escalating stressful situations. Duties and Responsibilities · Monitors a portfolio of accounts to assess receivables condition and prioritize work according to objectives. · Performs account analysis to identify trends, problems and root causes of ongoing issues and outlines solution plans to improve the situation for both client and the customer. · Creates weekly work plan to include customer calls, e-mails and correspondence based on account status; executes said plan and can document progress towards said plan via account notes and status updates to supervisor or manager. · Works cross-functionally to gather information and expertise to address issues identified with customer accounts. · Negotiates with assigned scope of authority, individually or as part of a team, to resolve problems with favorable outcomes for client and the customer. Performs account reconciliations, daily credit hold/releases, monthly statement and/or dunning letter processing, recommendations for bad debt write-offs and suggesting accounts for credit limit reviews. · Responds to customer inquiries on accounts regarding billing discrepancies or payment disputes. · Performs account maintenance activities, resolving short-pays, chargebacks, credit memos and payment application issues. · May support other collections staff with research requests, invoice reprints, data gathering and related tasks. As a reminder, this role is being recruited for by one of our National Recruitment Teams and not your local Branch. To be considered, please follow the steps included upon your application. If you are interested in a **Collections Specialist** APPLY NOW for instant consideration! **Pay Details:** $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.