Sales Counter Coordinator

IPS is seeking dedicated support staff to be the backbone of our innovative team. At IPS, we know that great ideas and groundbreaking projects rely on exceptional support behind the scenes. Your professional growth and development are our priority, so your opportunities here are unlimited. We care for our team members, offering a comprehensive benefits package, work-life balance, and job stability. If you thrive in a fast-paced environment where you will be recognized and appreciated, you would be a great fit at IPS.

Responsibilities & Expectations:

Southland Electrical Supply, an IPS Company, is seeking a dedicated Sales Counter Coordinator to join our team. In this role, you will be the first point of contact for our customers and visitors, responsible for providing exceptional service and assistance. Your main duties include greeting customers and visitors, facilitating new orders and order pickups, assisting visitors with sign-in procedures, and promptly notifying the appropriate parties of visitor arrivals.

• Welcome customers and visitors with professionalism and a friendly demeanor, making them feel valued and comfortable
• Aid customers in placing new orders and ensure efficient order pickups, providing guidance and information as needed
• Assist visitors with the sign-in process and promptly notify the relevant individuals or departments of their arrival
• Communicate effectively with customers and visitors, actively listening to their needs and working to accommodate immediate requests and inquiries
• Handle returns by creating the necessary paperwork, issuing refunds in accordance with the original payment method, and ensuring that all returned items are correctly categorized for testing, repairs, or return to inventory
• Ability to source within the company information such as pricing, lead times, and delivery dates

Qualifications and Competencies:

• High School Diploma or equivalent
• Excellent interpersonal and communication skills
• Strong customer service orientation
• Detail-oriented with the ability to maintain accurate records
• Proficiency in basic computer applications
• Be able to read, interpret, and modify documents
• Must possess a valid driver’s license and maintain an excellent driving record
• Ability to pass TSC Electrical Training Classes completed within one (1) year of hire date (we will provide)

You’ll thrive at IPS if you…:

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401 (k) Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental, and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.