Director of Lodging

Job Description

Job Description

Description:

The Director of Lodging is primarily responsible for the oversight of day-to-day operations of Guest Services, Reservations, and Property Management (includes housekeeping and amenity services). Duties include, but are not limited to, establishing the overall scope and offerings associated with Rumbling Bald’s Lodging program, consisting primarily of private residences owned by members utilized as vacation rentals; developing process and procedures to provide an efficient reservation, check-in/check-out process; resolving member and guest concerns; coaching and counseling associates; staff development; profit & loss management; business sustainment and new business development; and overseeing lodging strategies and standards that make Rumbling Bald an idyllic retreat for outdoor exploration and relaxation.

This is a full-time, exempt position reporting to the Assistant General Manager. Benefits include health insurance, dental, vision, short-term disability, long-term disability, life and AD&D insurance, Paid Time Off, paid holidays, and a 401k with company match.

Essential Job Functions:

• Oversee management of the Front Desk, Reservations, and Property Management operations.
• Work with Executive Management to establish overall scope of services and lodging offerings associated with Rumbling Bald’s Lodging program.
• Develop policies and procedures to ensure an efficient reservation, check-in and check-out process for Rumbling Bald Lodging guests.
• Work with Rumbling Bald property owners to attract and retain lodging offerings that meet the expectations of the Rumbling Bald Lodging program.
• Oversee and actively engage in the recruitment, training, coaching, performance evaluation and conflict management processes of Lodging associates.
• Promote teamwork through daily communication with Lodging associates and other department leaders.
• Analyze market aspects to establish lodging rates and strategies to generate higher occupancy rates.
• Engage with Marketing to develop appropriate tools and marketing programs to promote guest bookings.
• Prepare forecasts, reports, budget development and monitoring including occupancy rates.
• Manage profit & loss statements to achieve financial objectives.

Other Job Functions :

• Assist with community-wide initiatives, events, or special projects as needed.
• Provide operational support during staffing shortages or emergencies.
• Participate in cross-departmental meetings or initiatives to enhance the guest experience.
• Offer feedback on system improvements and long-term planning related to Lodging operations.

• Bachelor's degree in business or hospitality preferred.
• Minimum of three years prior management experience in hotels or vacation rentals.
• Ability to communicate effectively and build rapport with property owners, guests, associates and vendors.
• An active North Carolina Real Estate license is preferred.
• Must be able to work a flexible schedule to include evening, weekends and holidays.
• Proficiency with Microsoft Office Suite is required; LiveRez or Northstar experience is preferred.

Physical Requirements:

• The physical demands described here are representative of those that must be met by the Director of Lodging to successfully perform the essential functions of the role:
• While performing the duties of this position, the Director is regularly required to communicate effectively, both verbally and in writing.
• The role requires frequent movement throughout the property, including standing, walking, bending, and reaching. The Director must be able to occasionally lift or move items weighing up to 25 pounds.
• Must be able to work in a variety of environmental conditions typical of Western North Carolina, including exposure to sunlight, rain, cold, and hot/humid summer weather while overseeing outdoor operations and inspections.
• Driving a motor vehicle is required to travel between locations on or near the property for operational needs. A valid driver’s license is required.