Associate Director, Field Access Manager - NC/SC
- Manage and develop the performance of the Field Access Managers in respective area, support the execution of strategic and tactical initiatives, monitor and manage the team’s performance, adherence with program business rules, serve as an escalation point for field-based access issues, work collaboratively with Regional Sales Managers, Area Sales Directors, Market Access and Patient Services.
- Recruit, on-board, train and develop Field Access Managers.
- Support the evolution of the Field Access Management team as the role develops and patient, business and market needs evolve.
- Monitor appropriate metrics to measure and coach to top performance.
- Review on-going educational needs and provide support as needed in collaboration with FAM training team.
- Provide additional support and pull through to Tier 1 accounts based on volume, graduation and cycle time rates.
- Routinely meet with Tier 1 & Tier 2 accounts to identify opportunities for efficiency, support FAM messaging and streamline patient access.
- Support Biologic Coordinator Speaker Program: Train speakers, support education to influential BCs, assess program execution.
- Liaison between the Field Access Manager team and Vendor Partners: Complex case and escalation management.
- Identify opportunities in various channels: Large IDNs, Group practices, Private equity groups.
- Operationalize process improvements with a goal of obtaining patient access faster.
- Support on-boarding and training: new hires & on-going skill and messaging development.
- Lead special projects: HUB related projects, Training, Marketing, Reporting.
- Liaise with multiple cross-functional partners: Sales, market access, reporting, Patient Services.
- Bachelors Degree Required
- 5+ years Field Access Experience pharmaceutical industry; dermatology and/or biologic experience preferred
- 3+ years Leadership Experience
- 3+ years of experience working with a Specialty Pharmacy or Hub
- Vendor management and account management expertise
- Proven experience successfully launching new to market specialty products and resolving difficult access challenges
- 3+ years project management experience
- Lean Six Sigma or other project management Certifications preferred
- HIPAA Compliant
- Availability to travel >50% time
- Valid drivers license and clean driving record
- If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
- The next step is a virtual conversation with the hiring manager
- The final step is a panel conversation with the extended team
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