Community Outreach Manager, RN

Job Description

Job Description

Position Summary
The Community Outreach Manager, RN (COM) is a Registered Nurse who leads and supports KCHC’s Community Outreach Department by coordinating outreach initiatives, supervising care coordination efforts, providing direct nursing services, and health education services to improve community health outcomes. This position bridges clinical care with community engagement, helping patients overcome social barriers to health by linking them to appropriate services and advocating on their behalf. The COM plays a critical leadership role in aligning outreach operations with KCHC’s mission and compliance standards while ensuring culturally competent care.

Qualifications

Education :

• Associate or Bachelor of Science in Nursing (BSN preferred)

Certifications & Licenses:

• Active and unencumbered North Carolina RN license
• Valid NC driver’s license; insurable on company policy
• CPR certification (or obtained within 6 months)

Experience:

• 3+ years of clinical experience required
• 2+ years of supervisory or outreach coordination experience strongly preferred
• Bilingual (English/Spanish) preferred

Skills:

• Knowledge of care coordination, public health, and social determinants of health
• Proficient in Microsoft Office Suite, telehealth tools, and mobile technology

Essential Duties and Responsibilities

Clinical Services & Health Education

• Provide nursing services, health screenings, triage, and chronic disease education using motivational interviewing and coaching techniques.
• Educate patients on conditions such as diabetes, hypertension, and behavioral health—both in person and via telehealth/mobile outreach.
• Support underserved populations, including migrant and seasonal workers, by addressing health risks and promoting self-management.

Care Coordination & Patient Navigation

• Manage a caseload of up to 100 patients, supporting care coordination and addressing social determinants of health (e.g., housing, food, job training).
• Register patients, verify sliding scale eligibility, and maintain accurate records in the EHR.
• Coordinate referrals, schedule appointments, conduct follow-ups, make home visits, and arrange transportation as needed.

Outreach & Community Engagement

• Identify individuals needing a primary care home and connect them with services.
• Represent KCHC at community events and meetings; collaborate with partners such as NC Field, Prevent Blindness, and the Migrant Education Program.
• Lead planning and logistics for mobile unit outreach efforts.

Program Oversight & Team Support

• Supervise daily outreach operations and support team training and development.
• Collaborate with clinical and administrative teams to streamline care delivery.
• Monitor documentation quality and ensure timely EHR entries across the team.

Reporting, Documentation & Compliance

• Responsible for auditing vehicle safety checks and mileage logs monthly.
• Perform monthly chart audits (minimum 10) and submit required performance reports.
• Ensure compliance with HIPAA, HRSA, and KCHC policies and grant/contract requirements.

Professionalism & Cultural Competency

• Maintain bilingual communication skills as qualified and provide culturally competent support, including facilitating interpretation coordination as needed.
• Remain current with required trainings and certifications; work independently within scope and policy.
• Maintain company-insured driver eligibility and notify leadership of barriers to role performance.

Other Duties

• Perform additional tasks as assigned to support organizational goals.

Work Environment & Schedule

• Must be able and comfortable working in a variety of settings including, but not limited to, clinical environments, office spaces, and outdoor locations.
• This role may involve exposure to low, normal, and high temperatures, as well as varying weather conditions during outreach or event-based activities.
• Must be able to work nights and weekends as departmental needs arise.

Travel Requirements

• Regular local travel is required using a company vehicle.
• Employee must adhere to all vehicle safety policies and participate in routine vehicle inspections and in-service trainings.

Core Competencies

• Communication: Demonstrates strong verbal, written, and digital communication skills; able to clearly explain complex information.
• Judgment & Decision-Making: Provides thoughtful input into operational and program decisions.
• Accountability & Self-Management: Works independently and efficiently, managing multiple responsibilities with minimal supervision.
• Teamwork & Collaboration: Builds effective working relationships across teams, departments, and the community.
• Problem-Solving & Initiative: Applies critical thinking and initiative to resolve issues and improve service delivery.

Knowledge, Skills, and Abilities

• Delivers high-quality customer service with professionalism and cultural sensitivity.
• Actively listens and communicates clearly across diverse populations.
• Maintains confidentiality and handles sensitive information with discretion.
• Applies knowledge of clinical and administrative standards and institutional policies.
• Manages time effectively, prioritizing tasks and meeting deadlines.
• Demonstrates community awareness and understanding of the population served.
• Projects a professional image and provides leadership when delegating or guiding team efforts.

Physical Demands

• Occasionally required to sit, walk, reach, and handle materials.
• May be required to lift or move items up to 25–50 pounds.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Supervisory Responsibilities

• Provides indirect supervision by mentoring and training staff as needed to support departmental goals and service quality.

Compliance Responsibilities

As part of Kinston Community Health Center’s commitment to ethical practices and regulatory compliance, all employees are expected to:

• Act in accordance with the KCHC Employee Handbook, policies and procedures, and all applicable federal and state laws.
• Promptly report any known or suspected violations of compliance/safety standards.

These responsibilities are essential to maintaining a culture of integrity and accountability across the organization.