Field Service Representative Analyst (TS/SCI)

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense’s mission to keep our country safe and secure.

Job Description

FIELD SERVICE REPRESENTATIVE ANALYST

Contribute to the strategic direction of the business and support impactful mission outcomes as a Field Service Representative Analyst at Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology (GDIT). At IEX you’ll enable the success of the most critical government missions and the growth of a meaningful career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a Field Service Representative Analyst, you'll work side-by-side with analysts to train and mentor users, test and troubleshoot technical issues, develop new use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Come help solve the world’s hardest problems.

CORE RESPONSIBILITIES
● Provide desk-side training to analysts.
● Train analysts/operators in a classroom setting
● Provide onsite support to advance team efforts through direct engagement with users to troubleshoot issues, gather feedback on capabilities and data integrations, iterate directly with users on new capabilities and provide training and support as required.

● Attend customer meetings and develop strong relationships and advocacy within the customer organization at all levels.

WHAT YOU’LL NEED TO SUCCEED
The Field Service Representative Analyst must have:
● Experience fusing intelligence capabilities in support of operations

● Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration

● Prior experience with Palantir Gotham

● Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner

● Ability to work independently and as part of a team

● Minimum 4 years military experience

● Ability to travel and work on-site, with OCONUS travel rotation

● Security clearance level: Active Top Secret with SCI Eligibility; US citizenship required
● Role requirements: 5 days onsite; one 3-month deployment per year to Middle East

Highly preferred qualifications include:

● Recent hands-on experience with Palantir platforms

● Experience briefing high-level military stakeholders

● Special Operations experience

● Experience with Palantir Gaia and Foundry

IEX IS YOUR PLACE
At IEX, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at IEX and you’ll find endless opportunities to grow alongside colleagues who share your passion for securing the mission. #iexjobs

Work Requirements

Years of Experience

4 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required