Service Program Manager - Manufacturing
- Serve as the main point of contact for assigned service accounts
- Coordinate product repair activities including RMA initiation, repair tracking, and returns
- Ensure SLA commitments, turnaround times, and quality expectations are met
- Manage escalations and ensure timely resolution of client concerns
- Collaborate cross-functionally with repair centers, logistics, quality, and engineering
- Provide regular service reports and host business reviews with clients
- Maintain accurate account documentation, contracts, and communication history
- Gather and relay client feedback for continuous service improvement
- Generate reports on material status and workflow KPIs
- Bachelor's degree in Business, Engineering, Supply Chain, or related field
- 3+ years of experience in account management, service delivery, or product repair operations
- Strong understanding of RMA, warranty, and service workflows
- Excellent communication, problem-solving, and relationship-building skills
- Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, SQL)
- Experience working with electronics, consumer hardware, or OEM repair services is a plus
After several years of development, Foxconn has become a leading enterprise in the global digital economy. It ranks second in the world in the electronic manufacturing service industry, and continues to contribute to the high-quality development of the digital economy.
- World's 2nd largest electronic manufacturing service industry
- 30+ Fully automatic smart factories
- 190,000+ Global Employees
- Fortune Global 500 - Ranked 22nd
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