Family Support Specialist II (Case Manager Exp.)
- Conduct intake and assessments for resident enrollment in the case management program.
- Perform home, office, and community site visits to gather information from residents.
- Collaborate with families to assess, develop, implement, monitor, and modify Development Plans via a multidisciplinary process.
- Use knowledge of the local community to help residents navigate social services and public agencies.
- Identify service gaps, advocate for residents, and coordinate/monitor service delivery for an assigned caseload.
- Maintain privacy and confidentiality of all household information.
- Enter and track resident data in Urban’s LEARN performance management system to document progress in real time.
- Attend community supportive services meetings with key partners and other social service entities.
- Actively participate in Urban Strategies program meetings and other project-related meetings.
- Be available for occasional night and/or weekend work and travel as needed.
- Perform miscellaneous job-related duties as assigned.
- Bachelor’s degree in Social Work, Sociology, Psychology, or a related field.
- Minimum three years of direct practice experience as a case manager, service connector, or with low-income households; health services experience a plus.
- Commitment to strengths-based, family-focused service planning and a place-based approach.
- Ability to handle privileged information professionally and confidentially.
- Strong team player with effective internal and external relationship skills.
- Availability to attend evening and weekend functions as required.
- Valid driver’s license and automobile available for work.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Outlook, Word, and Excel.
- Strong interpersonal and communication skills; ability to engage a diverse community.
- Excellent organizational, planning, and time-management abilities.
- Commitment to confidentiality for participants and colleagues.
- Ability to thrive in a fast-paced environment.
- Ability to work across culturally diverse settings with cultural sensitivity.
- Ability to work independently with initiative and collaboratively in a team to achieve goals.
- Proficiency in MS Office Suite (advanced Excel) and other commonly used software.
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