Intake Specialist

Our Intake Department is growing! We are a Family Law Firm in Cary, NC that protects smart people from making the wrong decisions when getting married and divorced. We are looking for a compassionate and detail-oriented individual who is great with people. Our Intake Specialist must have exceptional communication skills, be able to listen and be understanding, and empathize with potential new clients. To apply, please make sure you include a cover letter letting us know what you think it takes to be an exceptional Intake Specialist at our Firm. Also, let us know what you are looking for in a job and why you think you would be a good fit. Compensation: $50,000 - $70,000 yearly, plus a generous benefits package. What Sets our Firm Apart from all the others:

• An Awesome Team Environment.
• Competitive salary.
• Opportunities for professional growth and development.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) Retirement Plan.
• Employer pays 100% of Health Insurance.
• Employer contributions to an HSA Plan.
• Employer-paid Long Term and Short Term Disability Insurance.
• Life Insurance paid by Employer.
• Paid Maternity and Paternity Leave.
• Flexible Work Schedule.
• 1-on-1 meetings with the C-Suite monthly.
• Casual dress code.
• Family and Fur Baby friendly environment.
• Lots of Additional Perks!

Want to know what it is like to work at Triangle Smart Divorce? Hear what our employees have to say! • Responsibilities: You will hold one of the most important positions on our Team. Your primary functions will be:

• To promptly respond to potential client calls, chats and web-based inquiries
• Ability to establish rapport and relationships through effective communication
• Handle different types of situations and conversations
• Qualify and screen leads for type of case, needed information and conflicts of interest
• Schedule initial consultations
• Initiate the pre-engagement glide path
• Ensure all leads are properly directed through the intake funnel
• Follow up with potential new clients who do not engage the Firm during the initial consultation
• Maintain accurate and up-to-date notes and files in case management software
• Check-in periodically with existing clients, alumni clients, and referral sources
• Work collaboratively with the other members of the Intake and Legal Team
• This is an in-person position in our Cary, NC office

Qualifications:

• Strong verbal and written communication skills
• Prior customer service experience is helpful
• Experience with Excel and CRM software, particularly data tracking and reporting, is preferred
• Real-life experience and a few “battle scars” that gives you empathy and understanding is an asset
• Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus
• Excellent organizational skills
• Responsible and dependable
• Able to think critically and problem-solve
• Must be able to work well under stress, multi-task, and take directions
• Meticulous attention to detail is needed
• Adaptable to different communication styles
• Prefer experience in some type of legal environment
• Ability to work independently and effectively as part of a Team
• A Bachelor’s Degree is required

Every member of our Team must follow our SMART Core Values which include: Service, Mindfulness, Authenticity, Responsibility, and Truth. About Company: We specialize in helping people make smart decisions that lead to better results for all involved, whether you are starting a relationship, ending a relationship, or are already divorced. We work hard but have fun along the way. Our tagline, “Not your typical law firm,” applies to our workplace, too. We push boundaries, actively market our firm, and only work with clients who align with our values. We encourage our employees to have a life outside work, believing well-rounded lives make us all more successful. We’re a data-driven firm that loves systems. We focus on causes that lead to effects, using systematic hiring, onboarding, and training processes to help you succeed. Once hired, you’ll undergo rigorous training to learn about the firm’s policies, systems, and procedures. But training doesn’t stop there—we offer in-house workshops, support personal development, and provide opportunities for continued learning and growth.