Client Lifecycle Management Policy & Governance Manager Senior

MANAGER CLIENT LIFECYCLE MANAGEMENT POLICY & GOVERNANCE

WHAT IS THE OPPORTUNITY?

Responsible for ensuring that KYC regulatory requirements and internal policy are consistently translated into clear, executable procedures across Client Lifecycle Management. This role serves as the primary 1LOD authority for KYC policy interpretation and alignment, driving consistency in how requirements are understood and applied across onboarding, periodic review, and lifecycle events. The role ensures strong alignment between kyc policy requirements, operational procedures, and frontline execution, while establishing appropriate governance of feedback mechanisms to continuously improve quality and reduce variability. Works on complex issues where interpretation of regulatory and policy requirements requires analytical judgment and investigative rigor, and applies a structured approach to ensure consistent and defensible outcomes.

WHAT WILL YOU DO?

• Serve as the primary 1LOD subject matter expert for KYC policy interpretation, providing clear and consistent guidance to frontline teams
• Translate regulatory and internal policy requirements into standardized, actionable procedures for execution across the client lifecycle
• Ensure alignment between end-to-end KYC procedures and/or playbooks with policy and regulatory expectations
• Ensure procedures are clear, deterministic, and consistently applied across teams and business units
• Define documentation and evidence standards to support execution quality and audit-ready KYC files
• Lead 1LOD KYC governance forums, including review of performance, quality metrics, and resolution of interpretation and execution issues
• Establish clear decisioning and escalation frameworks for policy interpretation and procedural questions
• Partner with QA to analyze defect trends and identify root causes, translating insights into procedural updates and clarifications
• Drive a closed-loop feedback process between QA findings and procedure enhancements
• Provide subject matter expertise and advisory support on complex or higher-risk client scenarios to ensure consistent, policy-aligned decisions
• Act as the primary 1LOD interface with 2LOD Financial Crimes and Compliance (FCC) on matters related to policy interpretation and execution alignment
• Identify and resolve gaps between policy requirements and current execution practices, ensuring consistent implementation across the organization
• Support continuous improvement efforts to enhance consistency, quality, and control effectiveness within KYC operations

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor's Degree or equivalent
• Minimum 8+ years of experience in KYC, AML/BSA, or financial crimes operations
• Minimum 3+ years of experience working in banking or Financial Industry
• Advance experience interpreting regulation and internal policy and translating into operational requirements

Additional Qualifications

• Demonstrated ability to drive standardization and simplification into and across a complex operating environment
• Experience working with QA/QC frameworks, defect analysis, and process improvement
• Strong analytical skills with experience applying investigative rigor to complex client scenarios
• Ability to influence and align stakeholders across 1LOD and 2LOD functions

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $141,830 - $263,408 per year. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks .

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.