Quality Field Technician- Night Shift
Objective of job:
- Support in assuring the quality of products for Draexlmaier interior parts.
Principal Activities:
- Assure customer service and satisfaction as it pertains to the product quality of interior products, doors, instrument panels and center consoles.
- Act as a customer liaison for the manufacturing facility and a communication link in addressing customer complaints.
- Assist in the prevention of defects and the improvement of processes and products through interface with customer line personnel, business unit staff and plant technical and quality specialist.
- Act as the first point of contact to the customer regarding product quality (interior products).
- Initiates analysis of non-conformances and ensures proper documentation.
- Plans, coordinates and peforms immediate actions at customer's site in response to complaints, including but not limited to containing, sorting, and reworking suspect material.
- Monitors progress to ensure that customer requirements and deadlines are met.
- Acts as the liaison between the customer representatives and the department manager to ensure timely feedback of problems reported by the customer.
- Responsible to approve customer complaints for chargeback to Draexlmaier.
- Sends feedback to the manufacturing plant at the end of the shift.
- Utilizes field experience to sugest improvements.
Job requirements:
- Associate's Degree or equivalent work experiene.
- 3 to 5 years of Quality experience within the Automotive industry is preferred.
- Good technical knowledge of Microsoft Office, Quality Tools and Appearance Manuals.
Hours: 6:30pm to 6:00am
We are looking forward to your application.
Company / Legal Entity: DAA Dräxlmaier Automotive of America LLC., Org-Code: O-AM2-SLI52
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