Director of Brokerage

Job Description

Job Description

Position Summary

The Director of Brokerage Operations oversees all operational aspects of a growing logistics and supply chain brokerage. This role is responsible for leading brokerage operations, strengthening carrier and customer relationships, optimizing margin performance, and ensuring scalable, high-performing operational processes.

The Director partners closely with executive leadership to execute brokerage strategy, drive operational efficiency, and support long-term growth within this business line.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide day-to-day leadership and oversight of brokerage operations, ensuring high service standards and operational consistency.
• Drive performance across revenue, margin, volume, and carrier/customer satisfaction metrics.
• Establish, monitor, and continuously improve operational workflows, including reporting and performance visibility.
• Develop and implement strategies for brokerage growth, scalability, and process improvement.
• Partner with executive leadership to ensure operational infrastructure supports current and future business needs.
• Lead, coach, and develop brokerage staff, including performance management, training, and professional development.
• Support carrier procurement efforts, including onboarding, performance monitoring, and relationship management.
• Foster a collaborative, accountable, and results-driven team culture.
• Represent brokerage operations with customers, carriers, and internal stakeholders; support issue resolution and escalations as needed.
• Perform other duties related to brokerage operations as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Bachelor's degree in Business, Supply Chain, Logistics, or related field; or equivalent experience in brokerage/transportation operations.
• 7-10+ years of relevant logistics, brokerage, or operational leadership experience.
• Proven experience leading high-performance teams in a fast-paced operational environment.
• Strong understanding of transportation, carrier management, margins, and marketplace/brokerage workflows.
• Analytical and process-oriented mindset with strong operational judgment.
• Excellent organizational, communication, and relationship-building skills across all levels of the organization.
• Ability to negotiate effectively with carriers and resolve operational challenges.
• Strong problem-solving skills with the ability to balance big-picture strategy and day-to-day execution.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.