Operations Manager

Operations Manager

Jacksonville Onslow Economic Development (JOED)

Full-Time | Exempt | Competitive Salary & Benefits

About JOED

Jacksonville Onslow Economic Development (JOED) advances economic prosperity through business recruitment, product development, business retention and expansion, entrepreneurship, and strategic partnerships. Working collaboratively with public and private sector leaders, JOED strengthens the community's economic competitiveness and supports sustainable growth throughout Onslow County.

Position Summary

The Operations Manager oversees the daily administrative and operational functions of JOED while providing executive support to the CEO, Board of Directors, investors, and community partners. Reporting directly to the CEO, this position manages office operations, board administration, communications, investor relations, grant administration, records management, and organizational projects.

The ideal candidate is highly organized, proactive, detail-oriented, and committed to providing exceptional customer service in a fast-paced, mission-driven environment.

Essential Responsibilities

Operations & Administration

• Manage daily office operations and administrative systems.
• Coordinate office equipment, vendors, supplies, mail, and facility needs.
• Support budgeting, purchasing, invoice processing, and financial recordkeeping.
• Maintain organizational calendars, schedules, and general correspondence.
• Welcome visitors and respond professionally to phone and email inquiries.

Executive & Board Support

• Provide administrative support to the CEO, including scheduling and travel coordination.
• Coordinate Board and committee meetings, including agendas, minutes, and meeting materials.
• Maintain governance documents, policies, and official records.

Communications & Marketing

• Prepare and edit reports, presentations, newsletters, and correspondence.
• Coordinate JOED's social media presence and assist with website updates.
• Support marketing initiatives that promote programs, events, and organizational activities.

Investor & Grant Administration

• Maintain investor databases, sponsorship records, and renewal schedules.
• Coordinate investor communications and acknowledgements.
• Research grant opportunities and assist with applications, reporting, compliance, and grant tracking.

Records & Organizational Support

• Maintain secure, accurate digital and physical filing systems.
• Ensure contracts, board records, and organizational documents remain current and audit-ready.
• Assist with special projects, events, and strategic initiatives.

Qualifications

• High school diploma or GED required; associate's or bachelor's degree preferred.
• Three to five years of progressively responsible experience in administration, operations, nonprofit management, local government, or executive support.
• Excellent organizational, project management, communication, and problem-solving skills.
• Proficiency with Microsoft 365 applications.
• Experience with CRM software, website management, Canva, Mailchimp, grant administration, or social media is preferred.
• Ability to manage multiple priorities while maintaining professionalism, confidentiality, and strong customer service.

Core Competencies

• Organization and attention to detail
• Communication and customer service
• Relationship building and collaboration
• Project coordination and time management
• Initiative and problem solving
• Professionalism and confidentiality
• Adaptability and teamwork

Compensation & Benefits

JOED offers a competitive salary based on qualifications and experience, along with a comprehensive benefits package that includes health insurance, retirement benefits, paid leave, and professional development opportunities. JOED is an Equal Opportunity Employer.

How to Apply

Submit a resume and brief cover letter to ***email_hidden*** with the subject line "JOED Operations Manager Application."