Community Base - Community Health Worker (CHW)

Job Title: Community Health Worker (CHW)
Department: Community Base
Salary: $20-$22 per hour

The Community Health Worker (CHW) plays a vital frontline role in Care Ring’s Community-Based Services, supporting The Bridge mobile health unit, the Food Pantry, and our Access to Care programs (Care Ring Clinic and Physicians Reach Out). This position is designed to directly address Social Determinants of Health (SDOH) by connecting individuals and families to essential health, nutrition, and social resources. The CHW builds trusted relationships within underserved communities, facilitates access to care, and empowers clients through education, advocacy, and resource navigation.

Responsibilities

Direct Client Support & Navigation

• Provide culturally competent outreach and support to clients accessing The Bridge, the Food Pantry, and Access to Care programs

• Conduct needs assessments and assists clients in navigating health and social services, including housing, transportation, employment, and benefits navigation

• Facilitate referrals to internal and external programs, ensuring follow-through and reducing barriers to care

Community Outreach & Engagement

• Represent Care Ring at community events, health fairs, and outreach activities to promote services and build trust

• Collaborate with local organizations, faith groups, and community leaders to identify needs and expand program reach

• Support targeted outreach campaigns to engage high-need populations and promote health equity

Program Integration & Coordination

• Work closely with the Program Coordinator to align CHW activities with Care Ring strategic priorities

• Assist with logistics and client flow during mobile health unit visits and pantry operations

• Support volunteer engagement by modeling compassionate service and providing informal mentorship

Education & Advocacy

• Deliver health education and resource information tailored to community needs (e.g., nutrition, chronic disease prevention, benefits navigation)

• Advocate for clients within healthcare and social service systems, helping them overcome systemic barriers

• Promote self-efficacy and empowerment through coaching and goal-setting

Documentation & Reporting

• Maintain accurate records of client interactions, referrals, and outcomes using approved systems

• Contribute to program evaluation efforts by collecting feedback and identifying trends in community needs

• Ensure confidentiality and compliance with HIPAA and organizational policies

Qualifications and Education Requirements

• High school diploma or GED required

• Community Health Worker (CHW) certification or successful completion of requirements within 6 months of hire

• Minimum 1 year experience in community outreach, case management, or health navigation

• Demonstrated understanding of Social Determinants of Health (SDOH) and commitment to health equity

• Strong interpersonal skills with ability to build rapport across diverse populations

• Ability to work independently and collaboratively in dynamic environments

• Proficiency in Microsoft Office and basic data entry systems

• Reliable transportation, valid driver’s license, and current auto insurance required

• Willingness to travel locally for outreach and events

• Ability to lift up to 25 pounds and perform physical tasks related to outreach and pantry support

• Must be able to work a flexible schedule, including some evenings and weekends

Preferred Skills

• Bilingual (Spanish/English)

• Familiarity with Charlotte-area health and social service resources

• Experience working with mobile health units or food security programs

• Trauma-informed care training or experience

• Strong problem-solving and crisis intervention skills

• Familiarity with SDOH and passion for improving health outcomes for underserved populations

• Familiarity with the North Graham/North Tryon Corridor area is a plus

  Benefits: Major Medical, Dental, Vision, Employer Paid Benefits to include Basic Life and AD&D, Short-term & Long-term Disability, Accident and Critical Illness Plans, Hospital Indemnity, Paid Holidays, and up to 20 vacation days your first year.