Electrical Service Manager

Dawson's Electric & Air – Where Your Peace of Mind is Our Priority

Are you ready to lead a team that values craftsmanship, customer service, and peace of mind? At Dawson’s Electric & Air, we don’t just offer jobs, we build careers that support your family, reward your leadership, and give you the tools to grow. As our Electrical Service Manager, you’ll guide a team of residential service technicians, ensuring they deliver five-star experiences to homeowners across our community.

We’re a locally owned, family-operated company built on trust, respect, and long-term relationships, with both our team and customers. If you’re an experienced residential electrician with a passion for leadership and customer care, we want to hear from you.

What You’ll Do

As our Electrical Service Manager , you’ll be responsible for leading and supporting our residential electrical service team, not just managing their schedules, but mentoring their growth, ensuring technical excellence, and upholding the Dawson’s Electric & Air brand in every home we enter. Your day-to-day will include:

• Manage and mentor a team of residential electrical service technicians

• Provide ongoing training in:

  • Electrical code and safety standards

  • Hands-on trade skills

  • Service soft skills (customer interaction, communication, relationship building)

  • Presenting pricing and solutions confidently and clearly

• Ride along with service techs to coach in the field

• Review jobs and provide feedback for technical accuracy and service quality

• Work closely with dispatch and leadership to ensure high-quality service delivery and customer satisfaction

• Help onboard and develop new service techs to succeed in a customer-facing, performance-driven environment

• Collaborating with sales and operations teams to develop proposals

• Monitoring service metrics and driving productivity improvements

• Identify skills gaps and provide structured development plans for technicians

• Hold technicians accountable to company standards in both trade and service

Why You’ll Love It Here

We empower leaders, not micromanage them. You’ll have the opportunity to shape your team, elevate the customer experience, and make a real impact. Our core values guide everything we do:

• Core Values :

  • FIRST : Listen actively, empathize, and respect others’ time.

  • INTEGRITY : Be honest, accountable, and transparent.

  • VALUE : Help others, learn continuously, and always be available.

  • EXCELLENCE : Deliver professional, clean, and organized workmanship.

• Growth Opportunities : Your success fuels our expansion—grow with us!

What's In It For You?

• Compensation : $65,000 - $130,000 annually, with performance-based bonuses.

• Benefits :

  • 100% employer-paid Medical, Dental, and Vision options.

  • 401(k) with company matching.

  • Company vehicle, fuel card, and uniforms.

  • Life insurance and pet insurance.

  • Paid holidays, PTO, and continued education opportunities.

  • Flexible spending and health savings accounts.

  • Open-door policy and promote-from-within culture.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

• High School Diploma and an electrical background.

• 6+ years of management or electrical experience.

• Strong leadership skills with proven team motivation abilities.

• Track record of delivering high customer satisfaction.

• Basic computer proficiency, including Microsoft Office Suite.

• Excellent communication and interpersonal skills.

• Knowledge of current electrical codes.

• Understanding of accounting and finance principles related to the industry.

• Physical ability to climb stairs, lift 15-20 lb., and work up to 12-hour days.

• Comfortable with business casual dress code.

• Valid driver’s license with a clean driving record.

• Must pass background and drug screening.

• Authorized to work in the U.S.

Dawson’s Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red