Service BDC - CMA's Rocky Mount Toyota

Job Description

Job Description

Description:

The Service BDC (Business Development Center) Associate plays a key role in our Service Department. In this role, you will be responsible for generating new business and strengthening long-term relationships for Toyota Loyalty & Engagement. This is accomplished through a series of resources including outbound calls, emails and other outbound marketing materials.

Daily Responsibilities include:

· Follow up on all dealership manifest and opportunities lists.

· Answers inbound service calls – and provides additional support to the Service Advisor Team.

· Makes outbound calls following up on previously declined service work and scheduling appointments.

· Make customer service survey follow up calls.

· Contacts all no-shows to reschedule missed appointments.

· Provide customer updates on special-order parts status, appointment reminders, and recall campaigns.

· Supports advisors by engaging customers in the service drive - greeting, checking in and directing to their advisor.

· Other tasks as assigned.

Carter Myers Automotive Companies maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote, and compensate associates on the basis of personal and professional aptitude without regard for race, color, religion, sex, national origin, age, marital status, disability, citizenship or any other classifications protected by applicable federal, state or local laws. EOE/D/V

Communication is the most important skill in this role as it contributes to relationship building with customers.

To perform this job successfully, an individual must be able to communicate effectively across multiple customer touch points: including phone calls, video, text messages, in person visits and email.

Education and/or Experience

· Previous BDC experience is preferred but not required.

· High school diploma or equivalent.

· Previous experience in retail sales / customer service 2-3 years.

*Commitment to customer education and community support.

Computer Experience

• Must be comfortable working with multiple systems including social media, texting and microsoft products.
• DMS (Dealer management software) experience preferred.