Help Desk Analyst (CHARLOTTE)

Six Flags is seeking a Service Desk Technician at our office in Charlotte, NC . This position is responsible for installing, configuring, and upgrading desktop, laptop, and equipment. Also will be responsible for diagnosing and troubleshooting hardware and software problems. Performing network adminsitration/maintenance with active directory. Monitors network and servers. Responds to helpdesk calls and tickets in a timely manner.
Responsibilities:

• Providing support to users and being the first point of contact. Answering the Helpdesk line to assist end-users with questions and problems related to Hardware, Software and Network related inquiries. Utilize the helpdesk system, emails, and over the phone communication for response to end users.
• Install, configure, support, update and manage desktops, laptops, tablets, mobile devices and maintains computer software and hardware to ensure usability for end-users.
• Troubleshoot and diagnose problems related to desktop, laptop, POS, networks, cameras and mobile devices. Troubleshooting includes both in-person and remote via Remote Monitoring and Management software. Escalate unresolved issues to next level support personal for completion.
• Assists the engineering team with network, camera, and access control troubleshooting, diagnosis, and resolution.
• Assists with configuration, and testing of new hardware and software implementations.
• Monitor use of systems or applications to ensure efficient utilization.

• Associate's degree/vocational or technical school required.
• Bachelor's degree in IT preferred.
• At least 2 years of work-related experience required.
• Solid knowledge of basic networking and Windows operating systems.
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
• Ability to work nights, weekends, and holiday periods to meet business needs.
• Must possess a valid Driver's License.