Manager, Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Kinston, 2101 John Mewborne Rd.

Division: Solutions
Job Posting Title: Manager, Operations
Time Type: Full Time

POSITION SUMMARY

Reporting to the General Manager, the Quality and Training Manager leads a quality department team responsible for maintaining inventory accuracy, space utilization, continuous improvement, and quality control. Quality Control consists of ensuring compliance with company policies and directives, as well as Standard Operating Procedure adherence within the distribution center. This position will also be coordinating and tracking training activities throughout the facility to include safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exhibits a daily hands-on approach to responsibilities for maintaining inventory accuracy and optimizing training opportunities.

• Tracks key performance indicators (KPI) and metrics throughout the facility relating to quality and training requirements that can be measured and documented.

• Participates in the coordination and implementation of multiple client cycle counts along with development of short and long-range goals, objectives, policies, and operating procedures; monitors and evaluates effectiveness and affects changes required for improvement (CIP/ CAPA).

• Develops, maintains, and updates inventory control procedures and tracks accuracy of inventory counts.

• Makes process change recommendations to minimize losses and liability.

• Works cross-functionally with Operations to ensure existing processes are well executed and process improvements are implemented.

• Investigates inventory variances and conducts root cause analysis as needed.

• Oversees quality checks and out of scope projects; performs routine reviews on status of non-conformances.

• Implementation and compliance of Standard Operating Procedures (SOP) including 5 Star Assessment standards.

• Engage in managing Continuous Improvement / Lean projects, training, coaching, and mentoring the distribution center via the Quality Improvement Team (QIT).

• Coordinate, track, schedule, and present SHE training requirements and associated documentation.

• Involved in administrative functions such as quality and training documentation as well as other duties required by General Manager.

• Engaged in on boarding new accounts and other business development initiatives.

• Required to maintain frequent communication with external clients of account(s) assigned.

OTHER DUTIES

• Performs other duties as required

SUPERVISORY RESPONSIBILITIES

May be required to lead and coordinate other department team members of at least one client account.

SUPERVISORY RESPONSIBILITIES

• N/A or As Assigned

SKILLS & ABILITIES: Bachelor’s Degree in Distribution/Logistics, Quality Management, or a related field. Equivalent combination of education/training and experience will be considered.

Computer Skills:

• Highly Proficient in Microsoft Office (Excel, Word and Power Point)

• Prior inventory management and/or WMS experience preferred

Certificates & Licenses: Ability to pass Material Handling Equipment training per OSHA and company requirements.

Language Skills

• English primary; bilingual preferred

Other Skills

• Communication skills: This manager must communicate information clearly and facilitate learning by diverse audiences. They also must be able to effectively convey instructions to their audience.

• Critical-thinking skills: Quality and Training managers use critical-thinking skills when assessing classes, materials, and programs. They must identify the training needs of an organization and recognize where changes and improvements can be made.

• Interpersonal skills . Must collaborate with staff, trainees, subject matter experts, and the organization’s leaders. Able to accomplish work through teams.

• Leadership skills. Managers must be able to organize, motivate, and instruct diverse groups of employees.

CORE COMPETENCIES FOR SUCCESS

Leader of Others

​​☒​Business Acumen

​​☒​Communication / Building Partnership

​​☒​Developing Others

​​☒​Empowerment

​​☒​Leadership Excellence

​​☒​Leading Change

Independent Contributor

​​☒​Accountability

​​☒​Communication / Building Partnership

​​☒​Customer Orientation

​​☒​Developing Oneself

​​☒​Drive for Results

​​☒​Embracing Change

​​☒​Problem Solving

​​☒​Professional Competencies

PHYSICAL DEMANDS

Other Physical Requirements: None

WORK ENVIRONMENT

• Work is performed primarily in office.

• The noise level in the work environment is usually quite in office setting and moderate in other situations.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .