Hotel Front Desk Agent
Job Description
Job Description
The Holiday Inn Express Charlotte Southwest is seeking a Hotel Front Desk Agent to become a part of our team! IHG and Opera experience is preferred.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
- Professional appearance
No Phone Calls Please.
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