Accounts Receivable Specialist

Aruza is a people-focused organization dedicated to providing exceptional pest control services while fostering personal and professional growth for our team members. We are a dynamic and fast-growing organization at the forefront of transformational change. We are committed to process improvement, innovation, and building a talented team to drive our mission forward.

The Accounts Receivable & Collections Specialist owns the end-to-end AR cycle, with a strong emphasis

on proactive collections and customer outreach. This role is responsible for improving cash flow, reducing

aged receivables, and ensuring billing accuracy. The ideal candidate is both analytical and action-

oriented, with the ability to manage data while confidently engaging customers to resolve outstanding

balances.

Success Profile

• Is comfortable making outbound collection calls and following up
• Takes ownership of results and is motivated by improving cash flow and reducing past-due balances
• Communicates confidently and professionally, even in difficult collection conversations
• Thrives in a fast-paced, metrics-driven environment
• Enjoys solving problems and working cross-functionally to resolve issues

Key Responsibilities:

Accounts Receivable Operations

• Ensure accurate and timely invoicing with a target of 99%+ billing accuracy
• Manage aging buckets (30/60/90+), driving reductions in past-due balances
• Own and improve key AR metrics, including:
• Days Sales Outstanding (DSO)
• Aging percentages across all buckets
• Cash application turnaround time
• Perform daily cash posting and account reconciliations

Collections & Customer Outreach (Core Focus)

• Execute outbound collection calls and emails to resolve past-due accounts
• Develop and implement structured collection strategies to reduce delinquency
• Negotiate payment plans and resolve customer billing issues professionally
• Maintain detailed records of collection activity and follow-ups

Collaboration & Reporting

• Conduct monthly aging reviews with branch managers and implement action plans
• Partner with Operations to resolve billing disputes and prevent recurring issues
• Prepare and present monthly AR dashboards highlighting trends and risk exposure
• Serve as liaison to outsourced and third-party collections agencies

Process Improvement & Compliance

• Identify automation and process improvement opportunities
• Support month-end close with accurate AR reconciliations
• Assist with audits and ensure adherence to internal controls

Requirements

• Customer-service mindset with confidence handling difficult collection conversations
• 5+ years of progressive Accounts Receivable experience, including direct collections responsibility
• Experience in a multi-location, service-based, or route-driven business strongly preferred
• Demonstrated success reducing DSO and improving aging performance
• Strong analytical skills with the ability to interpret and act on financial metrics
• Advanced Excel skills; experience with ERP/accounting systems
• Excellent communication, negotiation, and problem-solving skills
• Highly organized with strong attention to detail and follow-through

Aruza Pest Control is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.