Customer Service Representative
- Answers calls from patients promptly to address account issues and provides accurate information for account status, payments, denials, reimbursements, and patient residuals, to facilitate proper account management.
- Makes dedicated payment collection efforts during patient phone interactions to ensure timely revenue generation.
- Documents interactions to support accurate record-keeping and efficient communication within the revenue cycle and ensures accuracy of patient demographic and billing details, making necessary insurance carrier corrections, contributing to precise patient records and billing efficiency.
- Explains credit and collections information to parties involved and recommends suitable payment options based on circumstances to enhance understanding and compliance.
- Adheres to corporate compliance rules, including Health Insurance Portability and Accountability Act (HIPAA) regulations, during interactions to uphold patient privacy and legal standards.
- Maintains acceptable quality and production levels and notifies the manager of potential issues to prevent payment delays or increased denials.
- Performs other duties as assigned.
- Required: High School Diploma or equivalent.
- Required: 1 Year
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