Patient Care Coordinator

Pharmacy Patient Care Coordinator (Remote– USA)

Job Overview

• Minimum 2 years of healthcare-related customer service experience
• At least 2 years of call center experience
• Start Date: February 2025
• Location: Fully remote (United States)
• Placement Type: 4‑month contract
• Training Period: 8 weeks, Monday to Friday
  • Please note: PTO is not permitted during training
• Pay Rate: $21/hr

About Neovance

Neovance is dedicated to transforming the patient experience through compassionate, technology-enabled pharmacy and patient access services. With more than 30 years of experience supporting the biopharmaceutical industry, we help patients start and stay on therapy by removing barriers to care and ensuring seamless access.

Role Summary

As a Pharmacy Patient Care Coordinator , you will support patients throughout their treatment journey by managing inbound/outbound calls, coordinating medication refills and shipments, gathering patient information, and ensuring continuity of therapy. This role blends customer service excellence with meaningful impact in the healthcare space.

What You'll Do

• Manage inbound calls regarding refills, shipment status, and patient inquiries
• Conduct outbound calls for refill reminders, adherence check‑ins, and information updates
• Accurately collect and enter patient demographic and medication information
• Coordinate medication deliveries and escalate delays or issues
• Support smooth communication between patients, prescribers, and internal pharmacy teams
• Document all interactions with accuracy and compliance
• Ensure timely processing of prescriptions and continuity of therapy

What You’ll Bring

• Strong communication and customer service skills
• Experience handling high‑volume calls in a healthcare-related environment
• Proficiency with pharmacy systems, CRM tools, and Microsoft Office
• Ability to work independently in a remote environment
• Knowledge of HIPAA and pharmacy operations preferred
• Strong attention to detail and data entry accuracy

Work Environment

• Fully remote role—requires quiet workspace and reliable high‑speed internet
• Heavy phone and computer use daily
• Occasional extended hours during high-volume periods

Job Type & Location

This is a Contract position based out of Raleigh, NC.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.