Front Desk Coordinator

Job Description

Job Description

Are you ready to be part of an incredible team dedicated to providing exceptional care for our patients? At Vision Source Eye Center of the Triad, we are searching for the perfect addition to our team—someone eager to grow professionally and personally while making a meaningful impact.
Our Core Beliefs:

1. Differentiate or Risk Irrelevance
   We constantly seek ways to stand out, offering more to our patients and team members. This role requires flexibility to work in both our Greensboro and Oak Ridge offices.

2. Do the Right Thing
   Integrity, honesty, and strong ethics are at the heart of everything we do.

3. Help First
   Whether assisting patients or supporting one another, teamwork and selflessness are essential.

4. Attention to Excellence
   Details matter. Every interaction, process, and experience counts toward delivering outstanding care.

Job Responsibilities

Patient Communication & Engagement

• Handle inbound and outbound calls with professionalism and care.

• Schedule patient appointments, including understanding specialty appointment types to guide patients to the appropriate care.

Patient Navigation

• Assist patients through the check-in and check-out process.

• Greet patients warmly and professionally upon arrival.

Insurance Management

• Verify insurance coverage and ensure patient records are accurate and up to date.

• Work with insurance companies to clarify coverage and explain details to patients.

Office Flow Management

• Maintain patient flow and ensure appointments stay on schedule by promptly checking patients into the system and notifying providers of their arrival.

• Collect payments and schedule follow-up appointments accurately.

Record Maintenance & Confidentiality

• Keep patient files organized and updated with current demographic and insurance information.

• Uphold patient confidentiality by protecting all medical, personal, and financial information.

This role is vital in ensuring a seamless, positive experience for our patients while supporting the efficiency and excellence of our team.

Required Skills & Qualifications

Essential Skills

1. Customer Service Excellence
   
   
   • Strong communication and interpersonal skills to create a welcoming and professional environment for patients.
   • Ability to handle patient inquiries and complaints with empathy and tact.
2. Organizational Skills
   
   
   • Proficiency in managing multiple tasks, such as scheduling, record-keeping, and managing patient flow.
   • Attention to detail to ensure accurate data entry and insurance verification.
3. Technical Proficiency
   
   
   • Familiarity with electronic medical record (EMR) systems and scheduling software.
   • Basic computer skills, including proficiency in Microsoft Office (Word, Excel) and email communication.
4. Problem-Solving Abilities
   
   
   • Quick thinking to address scheduling conflicts or patient concerns effectively.
   • Ability to interpret insurance details and explain coverage to patients.
5. Time Management
   
   
   • Capability to prioritize tasks and maintain an efficient office flow, ensuring patient appointments stay on schedule.

Qualifications

1. Education
   
   
   • High school diploma or equivalent required.
2. Experience
   
   
   • Prior experience in a medical office or customer-facing role is preferred but not necessary, we will train the right person!
3. Knowledge
   
   
   • Understanding of medical and vision insurance terminology preferred but not necessary.
   • Familiarity with HIPAA guidelines and patient confidentiality requirements.
4. Personal Traits
   
   
   • Professional demeanor, punctuality, and reliability.
   • Team-oriented attitude with a willingness to assist in various office functions.

These skills and qualifications ensure the front desk operates smoothly and contributes to a positive patient experience.