Shift Leader (Guest Service Representative / Crafter)
- Free uniforms
- Opportunity for advancement
- Training & development
- Introduce walk-in guests to the bakery and products using a Guest Tour
- Suggest creative solutions to guests with walk-in orders
- Suggest the purchase of add-ons and retail to make the product a complete experience
- Assist phone-in guests with their orders
- Operate and balance the POS with accuracy and efficiency
- Collect email addresses from guests
- Have current and complete knowledge of current prices, products and promotions
- Keep retail area clean, swept and neatly merchandised throughout the day
- Dust all retail surfaces at least twice per week, including counter tops and POS stations.
- Carry out the duties the crafter & other departments assigns from time to time
- Coordinate the timing of all orders between Guest Services and Frosting departments.
- Wrap/box all frosted cakes for same-day/next-day orders.
- Follow Crafting Manual to put designs together.
- Keep a ready inventory of pre-made design pieces for walk-in and same-day orders.
- Print and verify the delivery log.
- Track crafting material inventory.
- Make and fluff bows.
- Generate personalized message cards.
- Keep crafting area clean and sanitized, including crafting bins, drawers, and the BOH POS station
- Possess a strong sense of teamwork
- Ability to follow instructions
- Has integrity
- Takes initiative
- Works well under pressure
- Outgoing and friendly personality
- Attention to detail
- Multi-tasking ability
- Strong sales ability
- Strong sense of urgency
- Genuine care for others’ needs
- Good organizational skills
- Well-developed fine-motor skills
- Good communication skills
- Strong sense of pride in work
- We have great operating hours! Monday-Friday 9 am-6 pm, Saturday 10 am-6 pm, closed Sundays
- We observe all major holidays
- Team building outings
- Employee discounts
- We love to celebrate and bring joy to the community
- You will get trained, not only on crafting beautiful, unique cakes, but on growing your career.
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