Service Manager

Job Description

Job Description

Service Manager - MIAS Group

About MIAS Group

Headquartered in Munich, Germany, with locations in the United States, Hungary, China, and Australia, MIAS Group is the partner of choice for general contractors and system integrators seeking innovative intralogistics solutions. Founded in 1947 and operating as an independent brand under Jungheinrich AG since 2015, we employ more than 500 people across four locations worldwide, supplying stacker cranes and telescopic forks to customers around the globe.

The Role

We are looking for a full-time Service Manager to lead our field service team at MIAS Inc. in the US. Reporting directly to the CEO of MIAS Inc., you will be both a hands-on leader and a strategic contributor - working alongside your team in the field while driving quality, efficiency, and growth across our service operations.

This is a senior role for someone who thrives in a technically demanding, internationally connected environment and is ready to take ownership of a growing field service organization.

What You'll Do

• Lead, mentor, and develop a team of Field Service Technicians - setting goals, conducting performance reviews, and building talent
• Plan and execute customer projects independently, including maintenance and upgrades of stacker cranes and load-handling equipment
• Develop and improve field service processes, training materials, and safety and regulatory compliance programs
• Manage local spare parts inventory and coordinate resource planning
• Serve as the key interface between the US field team and the service and technical departments in Germany
• Collaborate closely with sales, project management, and office management
• Conduct product training for customers and ensure the highest standards of customer service

What We Offer

• Competitive salary, commensurate with experience
• Medical, dental, and vision benefits
• 401(k) with company match
• Paid time off (PTO) and sick days

What We're Looking For

• Bachelor's degree in mechanical engineering or equivalent
• 10+ years of experience in technical roles such as engineering, project management, or field service
• Proven team leadership experience; matrix organization experience preferred
• Strong understanding of technical and engineering principles
• Proficiency in MS Office; ERP experience (SAP or ProAlpha preferred)
• Willingness to travel approximately 50% of the time, including internationally
• Intercultural competence and strong communication skills
• Assertive, conscientious, and results-oriented with solid change and process management skills

Equal Opportunity Employer

MIAS is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.